East Bank Club Member

When it works it’s great but often times the schedule won’t load and the solution is to log out. Half the time it won’t log me back in and I can’t reset my password because it doesn’t recognize my information.

When it works properly the app is great, unfortunately the performance of the scheduling feature (which I would think is the most important to members??) has been super unreliable ever since app was released. Classes may show up but I’m unable to schedule or, they may not show up at all and the screen just shows as “loading” but never actually loads. I inevitably need to delete and reinstall the app every couple of weeks as that’s the only way to fix.

Constant issues with infinite loading while trying to view schedules and the only support you’ll get it to “uninstall/reinstall.” That process can end up locking you out/password recovery failing. IT needs to actually dedicate time to troubleshooting and provide an updated version instead of denying it’s an issue or saying “check back in a few days.”

Trying to cancel a class that is a WEEK FROM TODAY and the app won’t allow it — stating classes can’t be canceled less than 24 hours prior to class. Now I can’t sign up for the class I want to take. Very annoying.

Too often the schedule doesn’t load, but when it does load, it’s glitchy. For example, I can get the day’s schedule to load, select a class I want to attend, then the class registration page won’t load. The opposite is true, too. If I manage to schedule a class one day, and need to cancel or change that class on a different day, the club schedules and my personal schedules don’t load. This has been happening on both my phone and my wife’s phone for months, so it’s definitely not the device.

The load times for classes takes FOREVER, if it ever loads at all.

It’s convenient for pulling up your membership card, but looking for classes takes forever to load. Sometimes, it takes minutes to load and I find myself quitting and restarting the app frequently.

Generally a nice app. - Navigation could be simplified - maybe add some “favorites” that are easily accessible? Or search? - Classes sometimes refer to past classes (not next one) which is confusing. Also, upcoming classes don’t show room (so I don’t know where to go) - Highlight the “confirm” button (no need for it I think).

I live for east bank. This app is the greatest thing to ever happen to me.

the app isn’t very functional. It consistently gives blank screens when trying to move from page to page.