N/V

Buggy especially when usage is high

The interface is so backwards, it feels like an app for Nokia from early 2000's. Komo, an Eastwest Rural Bank subsidiary, has an app that's 10x better. It's baffling how they can't make an app for their main bank that's half as decent.

it takes time to log in and has a lot of error doing mobile app transactions

This app is similar to what BDO had back in 2015. No face ID/touch ID support. Your loans/credit card accounts keep disappearing. Its practicAlly just an unreliable balance inquiry tool. Oh and a tip, ios automatically makes ur first letter of the username in caps, making you unable to login. I would avoid this bank all together if I could.

App always say there is a Network Error, when there isn't. Please fix this app! Even the updates can't install.

Has this been tested? You should not deploy a build wherein you cannot even login. Can you just redeploy the working version?

My colleagues and can’t access the app. It always says login error. It had been like this for days now. How can we use mobile banking when your mobile banking app is broken? This is not the first time that your system failed.

I used to love the app. Its getting difficult to make transactions with this app. It loads very slow, thus logging-in takes time. Making transactions such as paying bills takes a “lifetime” to load even you are with good internet signal. Please fix the problem.

I was able to set this up once, but upon logging out, the page kept logging me in with Face ID. I had to break the loop by logging out again but turning my phone away from me. Now Face ID authentication does not appear when I log on.

Hope you add fingerprint/face id login.