Eckhart Tolle

Paid a monthly sub but the login screen is broken

Note that many have had this issue ( talks being inaccessible , won’t open ) for years now and they do nothing to fix . Trust me ..I have tried multiple times with customer service . Save your money , just access talks through you tube or do audible books .

It says the wrong credentials have been submitted but will not send me a forgot password email. I cannot access any of the site but it says I have a one month subscription.

I paid $179.99 on 8/3/2021 through ApplePay, without ever receiving access to the app! Despite submitting a ticket to the developer, I never received a follow-up. I’m very disappointed and would appreciate the opportunity to actually gain access to the app at some point!

Same thing is happening to me. I pay for access to the app and the videos aren’t playing 90 percent of the time

I desperately want to get rid of this app and stop being charged but I cannot determine how to do so. They make it very hard to do so

Looks like no one ever tested the “sign-up using Apple account” workflow. After agreeing to pay $20 per month, I was signed up, but never given a chance to set my email or password. So I am paying without being able to USE the product. Comically bad design… And no way to get customer support (blank page). And no way to cancel. And no special instructions for the many users who signed up the way I did (using Apple account). Sad.

Ironic that such an esteemed teacher tolerates a simple video app that 1) requires support and 2) fails to provide it. I was never provided login info but I was billed by Apple for nearly twenty bucks. Where may I submit my own invoice now for my time calling this (dis-) organization twice and emailing a half dozen times, all in vain? Is this the advanced course on unexpected suffering?

I have purchased a subscription, but I can’t sign in because I have not been given a way to create a username and password. With most apps, with you buy the subscription it just opens. With this one, you are still stuck at the login page. I have seen that others have this problem as well, but I don’t see any resolution. I will wait for a day or two and then cancel my subscription if there isn’t an easy fix.

I would love this app if I could get it to work. I'm running the latest ios version on my iPhone 11 Pro max. I signed into the app but cannot get anything to play or download.