eClinicalTouch 3.9

Crushes all the time. Too much errors everywhere in both iOS and PC versions. Complicated and stupid. Not efficient at all. The support is awful. This product gives me and all our staff an anxiety and additional stress.

Very dissatisfied with eCW iPad app. It crashes and we lose important patient photos after they’ve left, we lose important documentation. It freezes and crashes for no reason - regardless of having updated to the latest apple software version. Not time efficient in my clinic. We are looking at EMA by modernizing medicine instead.

It’s handy and nice to see EMR but keeps crashing every 2 people

And it crashed again! Yes, all my software updates are complete. I gave two stars because when it does work, it is a fairly decent app, although, not the easiest to navigate. Come on ECW, you are better than this.

Definitely needs updating! It crashes a lot, it does not have a lot of functionality that it needs to be used every day, there are a lot of problems! Don’t bother asking tech support, they have no idea and you’ll waste half your day just getting them to understand what you’re asking.

This is the most maddening of the three ECW incarnations. I would recommend strong psychiatric drugs before downloading the app for the first time. The frustration with frequent freezes, disappointment in promised features that don’t work and the hopelessness of getting help from their tech-support will make you consider suicide.

We use this app everyday at work, and we constantly have issues with the app logging out of our accounts. We stay very very busy so it can be very frustrating to go to use the app just to find you’ve been logged out, after just logging in to do the task required for our job. Hopefully this issue gets resolved soon!

10 year user. It has come a long way. Functionality has improved greatly. I use Eclinicaltouch every day. It’s Very convenient. All progress note documentation can be done on the fly. You can easily dictate with the native iPad microphone for the HPI, exam, A&P, etc., or add templates, or use your Order Sets (OS). There’s usually more than one way to order a Labs/DI, i.e., from templates, order sets, or directly from the treatment menu icons. You can start or refill medications from each of these places too, and from the ICW. You can do referrals, dictate and/or type letters. And any document you can print/fax, you can pinch and swipe your fingers out and then text, email, or airdrop that document. (My patients love this feature). I still have things I wish ECT could do: 1) Messenger is still not working on the iPad. It only works on the web-based or desktop version. *(My iPad work-around for sending quick, secure text messages to patients, is to use the “Doximity” app and it’s texting features…—be sure to copy and paste the text message back on to eClinicalTouch for documentation). 2) Furthermore, we need to be able also to import more documents besides photos, like “pdf docs from Files, Acrobat or Dropbox, etc. right into the patient chart from the iPad. (My iPad work-around for this is to take a pic of the document then add it to EclinicalTouch)

With every new version of the software I look forward to new bugs that were not sufficiently vetted. This time when charting notes I get a black screen when I’m looking at the whole note and can only go from sub section to subsection. I’m holding my breath until the next upgrade.Reporting obvious bugs to Chicago just takes up my time and increases my blood pressure.

Main thing this needs is an ability to adjust microphone… there are Multiple doctors in my practice. If one of them is dictating a room away, the microphone continues to listen and will not allow me to move the cursor after transcription. A major annoyance, but only an annoyance.