eCOS Legal

Loads and then just displays a spinning wheel for an eternity. Very frustrating and absolutely useless. Don’t waste your time.

Multiple attempts needed to upload documents. Had nearly completed when half the input vanished. Call to technical support resolved this after a non productive chat on line re the issue which just kept repeating you haven’t completed the forms. Now all is complete but solicitor cannot see some of them.

The app will not open on my iPad despite having IOS 16.7.8 the app only requires IOS14. When I did get it working on my iPhone half the pages would not open and then when I finally got things going I couldn’t edit some of my answers, and it’s not easy reading the text on the phone. Not Happy

App would not open. Will uninstall. Ask your law firm to use pen and paper forms!

I despair at apps made this decade that have awful user interfaces. There really is no excuse for it. The email prompts you to use the app, then the app tells you you are “accessing the page from an external app and should copy and paste this link to an external browser”. What. I followed this instruction and was again prompted to use the app, which appeared to clear this message. Stupid. The manual capture of documents does not work - it clearly didn’t recognise I was photographing a passport and kept telling me to get closer, despite it being out of focus. At one point is presents several A4 pages of documents, which are obviously impossible to read on a phone screen. And pressing the Sign Here button was like trying to aim at a single pixel on the screen. TEST your products before releasing them - and think about people for whom smartphone is not a first language!

Does not allo me to take photos of passport. Cannot get it to work. Has taken ages. Good for lawyers not clients. Friend had same problem took weeks to solve