Ecotricity

I’ve just signed up to Ecotricity as the rates are very competitive. However the app is a big disappointment. Aside from the fact you have to sign in every time you open the app, the functionality is clunky and with very basic information (see the OVO app for how to do it). For example, I have a smart meter and I’d like to see my usage on the app. It really should all sync up. Come on now people - TWO YEARS since the last update???

I’ve been using Ecotricty for nearly 10 years in order to ensure that my energy use is as green as possible

The app doesn’t show the correct outstanding charge. Only by closing it and re-opening it does the figure update. This is misleading, irritating and really sloppy. It needs to be fixed - the fault has been present from the start of the app.

Hard to know what the point of this app is. It errors every time I log in & I have to press ‘Try again’. Once in, I can’t see my payment/direct debit plan, I can’t see what tariff I’m on to check unit prices - about all I can do is post a meter reading & see the smart meter readings. So, overall no use and I now just log-in online

Excellent, clean electricity provider. That to the provision of clean electricity. (5 stars) Currently, I shouldn’t go anywhere else. Every whole is constituted by the sum of its parts. This to the company: 1) tel communication with staff apparently friendly and forthcoming, but consecutively unresponsive, e.g. a matter was raised re UKPN’s niggle re meterbox gauge of wires used and this being the responsibility of the provider, and the provider (you) agreed in a friendly manner over the phone but then no comeback even after emails: we got our own electrician to do this at the eleventh hour (minus 1 star) … 2) Why is the app no longer showing full billing and reading history in Your Activity; this was a very practical little device indeed re one’s own statistics (minus 1 star): might wanna try reinstalling the app. Carry on improving, guys! You’re up against something very much equating an ethical-crime cartel enjoying anything from a tiny little thumbscrew to going to war (plus 2 stars) Vivat vita amoris terrae nostrae

App is easy to navigate; yet with all the technology to hand, still only give inaccurate estimated readings if you happen to be away from home when they give you a short opportunity to provide a reading, then subsequently bill you with said estimate.

you get non-existent customer service and this utterly rubbish glitchy amateur App that requires you to manually enter log in details every time. What a green planet we must have with these rates and these vast company savings from not recruiting a customer service department and naturally, with the exec not taking any large bonuses… …….

You make paying energy bills almost a joy!! End of the month read my meters then submit them and receive a bill for what I’ve used. I know exactly where I am and that some multi national is not hoarding my hard earned cash.

First there is a login screen, then a login password screen, then a screen about speeding up your typing, then enter details and press Go. Then an error screen and please try again (only when the app has been closed and previously cleared but still annoying) and finally you are into the app. The app itself is good. In comparison, tap the British Gas app once and facial recognition takes you straight to the home page. Nuf said

I had to block Ecotricity as they hound you for money a few days after the bill. They emailed me at 2am today a few days after bill was released. They phoned my four times in work demanding payment and honestly they’re team were very unkind about it even though my pay day was on the Friday this was Wednesday. They can’t even give you a day before they start demanding payment. I’d avoid them.