Edmonton 311

Frequently crashes and closes the app when I open it.

We have use this app a number of times, and we find it helpful. There are a few improvements I would love to see but overall I’m happy this exists.

This is a terrible app. I really hate writing this because the app has great potential but the implementation is terrible. Here’s an example: There’s a massive pothole on a neighbourhood street. I want to use the app to report it and get it fixed. First, it’s not possible for a user to see if this issue has already been reported. You can o my see “recent” reports. It’s not clear how recent a report must be to be visible in the app. So I check recent reports, see no indication the pothole is reported, and now take the time to document and submit a report about the pothole. The city does look at these reports. I know this because the status of my report changed. A couple days after reporting, my submission changes to “closed” because a duplicate report exists. Would have been nice to know this before reporting! Would also have been nice if they would link your report which they are closing to the original report! Now it’s impossible for me to track what, if anything, has been done. It’s been two months now. The pothole is still there. This isn’t some small pothole easily avoided it covers half the entire street. After two months the city has done nothing. So I’m sorry to say that while this app has potential, the implementation is terrible and it seems like the city will just do nothing about potholes anyways.

It would be helpful if I could modify the requests I send. Another idea would be to allow the user to preview their post before it gets submitted into the system.

Not able to open app on iPhone 13. Deleted the app to reinstall, but won’t download from App Store either.

The app disappears from my IPhone but the App Store makes it seem to be on my phone.

App is missing categories. No big deal, but there also is no option to submit an uncategorized report. Also, I’ve added my deets including email address, but keep getting a pop up saying, “please set up a mail account in order to send an email.”

Wanted to find out some updated information on a particular bus route now that Groat Rd bridges are open. Downloaded the app and deleted 5 minutes later as there is nowhere to submit my inquiries, but you can submit an accident report. Useless app, deleted it right after installing it.

You updated an old app only to take away the ability to see submitted photos. What?

This app works fine for submitting requests, with the exception of one major flaw - it will randomly re-submit old (dealt with) 311 requests! I’m sure that this must waste taxpayer dollars as someone has to go out and confirm the issue. You also cannot cancel or delete requests either, for example, if you made a mistake or noticed that it was re-submitted by the app in error. My only other problem with it is that when it uses gps/a map to locate an address for the 311 request it only shows the roads and not a satellite image. This makes it hard to identify houses or specific locations if the issue doesn’t occur at an intersection. Other than that it is easy to use and it’s nice to be able to track the status of the 311 requests!