eFire-CONTROLLER

App continuously looses fireplace connect ability, even when remote not being used. Primarily used app, and only used remote when app won’t connect. Now that app can never connect to fireplace, can only use remote. Tried reinstalling app, rebooting phone, taking batteries out of remote, and nothing allows app to locate fireplace.

Functionality is amazing. Problem is once the factory remote is touched it locks you out from ever using to app again. Requires dealer technition service call to reset. Unbelievable inconvenient and poor planning. Using only one remote at a time for safety makes sense, no ability for consumers to switch between that one controller renders the app useless. You are forced to choose one phone or the remote, no ability to switch without dealer technition service call.

This app has never worked with our fireplace, it simply doesn’t see it!

We can not even use our fireplace. The app is useless! When will there be updates for this app?

I have connected to the fireplace. Everything shows it’s connected but it will. Or control anything. It’s just a dumb toy. What a joke.

Downloaded the app, found the fireplace, put in the default password (0000), nothing happens. I have deleted and reloaded this app several times and get the same result. Useless!

Where is Napoleon with fixes for this unusable app? Fireplace will not find my phone and there appears to be no way to re-sync the two. I can’t believe Napoleon Fireplace Co. is just unresponsive to these issues. Can’t use the light functionality at all without the app. What a waste!

This app Is awful. Pay good money for this fireplace in this app does not work. Have the controller but I have no idea how to work it

Like others, our new Luxuria fireplace requires both the remote and the app to use all functions. If I turn on the fireplace with the app, I cannot use the multicolor LED’s. I have to turn on the fireplace with the remote to use the LED’s but then that’s the only thing I can control with the app because the ‘remote is in use’ so it has priority over the app. My suggestion would be to do away with the remote altogether, it’s costly and allows only limited functionality.

Only one device can control it at a time. My wife opens the app and turns the fire on and thirty minutes later I open the app on my phone and it won't allow me to control it. My wife has to close out of the app and then I have to wait. That seems a bit ridiculous. Oddly enough I will open the app to control it and it will say it's on when it's off or vice versa. It just feels overdeveloped in meaningless ways and underdeveloped in places that seem important.