Elements Mall

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App often needs to be reinstalled

App often cannot sync with membership info. Even the customer service knows, as they tell you to delete it and reinstall if your info do not load. Why can't this matter be fixed after so many years?

Point registration feature is not working

Point registration feature is not working

Problem on

Point registration function stop working too often. Have to delete the app and re-download it.

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Points registration no longer functioning after update.

Their customer service not helping at all as well.

App not open

Very bad experience, App not open at all

Bad Performance

Very slow performance, can’t open the app at all

Member’s privilege not displaying

As caption

Rubbish app

Rubbing app, always cannot load, MTR does not pay extra to fix it, what’s the hell?