EO App

This has to be the worst app I have ever experienced. 1. Terrible design and user interface (looks home made) 2. Impossible to search for the charging stations in the housing cooperative 3. Stopped my charging after 20 minutes by itself (and it is impossible to start again without going out and scanning the QR code on the charger, ref. 2) Should have given this message directly, but it was not possible in the app so did it here.

I charge publicly on a regular basis and this is by far the worst app there is.

Unable to add a card as app says I have no internet while I have all bars and WiFi on

So much room for improvement in almost all areas. Develop a modern app please.

App lacks basic features such as telling you what it costs to use a charge point and how powerful the charger is. It tells you that you need to plug in to the charger first. That’s not much use if you want to know that information before travelling to the charging station.

After numerous failed attempts to use this app to charge I realised that if you scan the chargers QR code to download the app it takes you to the EO home charging app. After wasting time downloading and registering only to find it wouldn’t work I gave up. I’ve now found the correct EO so will give a go next time.

What is the point of a App that doesn’t work. Every session the same, multiple tries to login or enable to login. Then App will not end session. Multiple attempts to end (6-10) still logged in!!! Total frustration. Constantly advising cable not plugged in …. When it is!!! The EO system is a joke.

User interface terrible. No help in the app - you have to go online. Don’t buy an EO charger - I regret it.

The app itself is terrible and takes ages to setup. Couldn’t add payment when prompted and needed to go into account section. Then when you finally get to start charging it dies after 10 minutes but keeps charging you, tried to reset and pause but no use. So expensive parking

Confusing, outdated app platform. Can’t copy and paste card numbers as flat form segments numbers. Too many different apps public qr codes sun bleached or scratched off. Bad system in place and no card scanning or registration through email or social media… really Just want to plug in and pay won’t ever use ECO again waste of time and terribly frustrating…took me almost half an hour just to get it set up and needed phone support too…app is now freezing and it has charged me since the time it plugged in not since I registered and got it working…Company doesn’t care about its customers or their feedback…