EO Smart Home

No support and very very poor response. System regally fails a very poor advertisement for running application s from a raspberry pi!

I don’t think I’ve ever used an app as bad. Literally just doesn’t work 90% of the time. Awful.

Terrible app, loads of bugs. Not user friendly at all.

They sold you the Chargers and then 12 months later the chargers are not supported on the new app They don’t bother to update this app anymore and with the guide lines in place by Apple it will mean it will get removed from the store at some point Thus meaning your EO charger is useless… It’s all well and good taking £1500 off customers to install the charger, but they will not support it after a year it seems… Avoid this company like the plague!

Why does the session always log out? Absolutely infuriating! It could be a couple days and it logs you out! Sort it out! There’s no banking details in here, why is the session timing out?!

Tbh app is horrendous. The UI is poor. Nothing is really explained so you have no ide whether a schedule is set, or if a setting has been applied. Half the time it’s not even aware an EV is connected. I just connected my car and it started charging. The app thinks nothing is connected and I even “locked” the charger so that nobody can charge their car. And yet my car is still charging. And the app randomly decides to log you out at random intervals. Wish I’d gotten a different charger but now I’m several £££s in so it’s a bit late for that.

Had eo mini pro 2 for well over a year. I’m fed up of this app. I have to manually put in the percentage of what the vehicle is on when I plug in to see what I have got later on in the day. If I was to purchase another EV charge point I’d go somewhere else purely because of the app

Nothing works. It didn’t retain my details which I had to enter repeatedly and it can’t detect either of the two wi-fi networks in my house. It does however give me a selection of neighbours networks. So I can’t connect as it doesn’t give an option to enter router details manually. Can’t think of a worse app I’ve used in a long time. Makes me regret getting an EO charger installed.

The app keeps telling me the login failed, we had a power failure and now I can’t get back in to the app to reset the network, at the moment I can’t charge the car

Sadly the application lacks a facility to edit the kWh charge of the supplier. I just charge my car from 20% to 100%& used 59kWh value at £5.70 but home smart meter registered £17.22!