Escea Remote

Kids have broken the actual remote, but this app remote never works. Poor experience for such an expensive fireplace

Your app is missing a lot of options.

I think this is dead

My fireplace has gone offline, can’t seem to turn it on .. can’t find it on my network .. don’t understand why it struggles to work .. sometimes it randomly works

Escea make a great fireplace, I certainly see them as best in class, but I think in 2023 they should have a much better app, this lets them down and gives the impression they are not modern and high-tech. Escea should recognise importance on the software and customer experience side of more digital customers, and just what consumers have come to see across other products and expect. I spent $25k on my DS1650, I wish the app matched the product. It crashes unexpectedly, can’t modify schedule via app; can’t set schedules based on weather or temperature, or different days of week. All simple schedules for any other smart home product.

When using the App on Telstra’s mobile network the fire comes up as “unavailable“ more often than not. Extremely unreliable to the point of useless. (Works fine on local wifi network.) I’m not expecting a fix anytime soon based on the time for previous bug fixes. Very disappointing.

The app for this heater is has not worked for many months. I cannot control my $10k heater the way it was sold to me that it would function. Absolutely terrible - pick up your game Escea. I am a building designer and will NEVER RECOMMEND these heaters based on the archaic lack of support for the technology associated with an otherwise excellent product.

What a ridiculous bad app. It only needs basic functions (turn on/off, set a timer) and it doesn’t even manage both of these.

They fixed it. Back are controls for setting flame effect, fan boost and timers. Well done and thanks, Escea!

Their Devs are extremely lazy when it comes to updating their app it’s been over a year since I could control my fireplace with my phone, I contacted them and they said that the iPhone update affected their app and they are working on it. Taking a year to update an app is not expectable especially when their heaters are $10k+ and are advertised to work with phones, false advertising if you ask me.