EVENTIM UK | Event Tickets

Easy to use, tickets were available to download the week of the gig. Would highly recommend

I purchased tickets online. Downloaded the app and was unable to access tickets. I contacted customer care and was advised to take it up with the venue

App works well but a lot of extra charges!

This venue have changed their policy. To access the tickets on their website, you now have to download their very clunky, cheaply made app. I can tell that they didn’t have the budget to make an app that had a good user interface, was aesthetically pleasing and was easy to navigate. So I wonder - why was the budget spent in this way? There are many ways to make sure that concert tickets are secure, but I won’t be returning to a concert at this venue if I have to download an app just for my ticket. The reselling process was also extremely difficult to understand because Fansly doesn’t sound anything like eventim Apollo. It seems like the venue are trying to compete with Ticketmaster and AXS, but I think they should start by removing this from the App Store.

Even though I have only selected to receive notifications about my events I keep getting unwanted notifications. If I didn’t need this app for my ticket I would delete it.

Having hidden fees such as processing, transaction and delivery of an e-ticket added later on is not consumer friendly. Having booking fee plus the other aforementioned ones is also questionable. Showing the total and later on a split on what goes where is way better to make an informed decision upfront and most of competitors already do it. Also the Apple Pay payment flow is broken and tries to open in a pop up and simply doesn’t work, what’s further infuriating is that they’ve blocked the operating system autofill for payment cards, which is simply wild… Payment and fees aside, it wasn’t a bad experience purchasing tickets via this app.

My first time using the app to buy a ticket Overall the experience was simple But I would call out that adding a charge to electronically store the tickets within the app is a horrible practise and not something I’ve seen elsewhere. I was forced into that being the only option (no option for any other ticket app like Apple Wallet), and then they charge you £2 extra for the pleasure. Thats an enforced surcharge. The you add up a “service charge” a “venue charge”, insurance and now this app usage charge, no wonder the entertainment/ticket industry has such a bad reputation for being greedy.

Eventim.pass doesn’t work and hard to get in touch with customer service.

I’ve been trying to locate fanSale on the app but there it is not easy for me to locate I have spoken to customer service and they have all said the same thing but I can find it if I wanted to sell my tickets which just makes the app overly complicated

With app installed get relentless advertising notifications despite only permitting them for my events. The charge to receive tickets in the app when there are no alternatives is a cynical scam