Evergy Electric

Probably the slowest app I ever used what a piece of junk

The October app update changed to show useless information, while getting rid of daily usage and up-to-date month billing usage for the current billing period. Unfortunately the website reflects the same data. It seems that evergy is steering people away from being informed. I wish they would go back to the older app and get rid of this worthless version. I dont see the benefit to have this app on your phone now.

Update 10/8-They have changed the app again, so you can’t see your daily and month to date usage for your current billing period. Back to one star. UPDATE 9/6–The app has been fixed. I can see daily usage for the current billing period, and I can see the dollar amount of unbilled usage so there are no surprises at the end of the billing period. Hopefully they don’t change it again. As it is now, I think it’s a great app. —— The app was great until the first week of August, and then they changed it and now it’s usefulness is limited. Previously, I could use the “month view” to see my daily usage for the current billing period, and at the bottom of the bar graph, there was an estimate of what my bill was going to be based on projected usage. There were no surprises when I got my bill. All of that is gone now. No one you reach when you contact Evergy even knows there were changes to the app and website, so like the app, their usefulness is limited. They do a good job of tracking outages but no so good at provide information you need to be able to plan your usage.

The app was great until the first week of August, and then they changed it and now it’s usefulness is limited. Previously, I could use the “month view” to see my daily usage for the current billing period, and at the bottom of the bar graph, there was an estimate of what my bill was going to be based on projected usage. There were no surprises when I got my bill. All of that is gone now. No one you reach when you contact Evergy even knows there were changes to the app and website, so like the app, their usefulness is limited. They do a good job of tracking outages but no so good at provide information you need to be able to plan your usage.

The log in screen takes 10-15 minutes to load. Once you are finally allowed in to this horrible app, if you go to change your bank information, that screen also takes 10-15 minutes to register a page load. Call Evergy. They are rude and awful to deal with, but you’ll save 10-15 minutes of your time. Who has up to a half an hour to deal with an app? Creating an app that works isn’t rocket science, Evergy. I mean if Amazon can do it…

I was able to track daily usage for two month. That was my favorite feature. This last month it let’s me see those last two months daily usage not I can see anything current. No update, deleted and redownload, signed in and out and still no fix. All I can do now is easily pay my bill.

I downloaded the app, entered my login information and it just keeps loading and loading but never actually allows me to login or get past the login page. I tried so many dang times. SO frustrating!

So far the app does just what I need it to. With one exception…I need to print my bills off to paper. This app does not give me that option. I have to go to their website to have the ability to print the bill. It would make it much more convenient for me if there was a print option “in the app”. And I would prefer that. However, if I can’t use the app to print my bill, why do I really need it? I can see what I need to by logging onto the website (since I have to anyway to print the bill).

You cannot download statement. Makes no sense

This is totally awesome, we finally can pay our light bill on a app on our iPhones now, I have been waiting for this long time