Exeter Leisure

This has stolen hours of my life

What a fabulous facility this is! Been three times and thoroughly enjoyed swim and gym sessions. Great cafe as well, a very inclusive feeling place and staff are really good and helpful.

Just the worst app.

I get an error message saying that I haven’t logged into my account yet: but there’s nowhere in the app to login. Totally pointless and nearly as much of a waste of money as the new leisure centre. A very poorly designed and executed app. I don’t recommend this at all.

I had a pay-as-you-Go swim membership and wanted to upgrade to the full year (£250) However I had to setup a NEW membership under my work… email address , why can’t you just use to Pay-as-you-go and upgrade?, at some point soon I need my membership transferred over to the private email address…

The app is great for looking at photos. The moment you want to join or pay for anything, or book anything, you realise how terrible the functionality is. You can pay, but get no membership number, you can try to set up an account which is then not connected to the membership or app. It’s government half arsed work yet again. Sadly, and predictably, it’s total rubbish.

Where to start! Unable to book for more than 1 person using the spa. Spa bookings listed under the wrong title so hard to find. Wording in family membership inconsistent (says you need to be 16 or over)…

I’m really trying to register as pay as you go for swimming but I’m going round in circles. I’ve managed to register an account but trying to link it to a club it’s just not working. Sure some people will find it intuitive but I bet I’m not the only one who is finding it hard work.

I’ve been leisure Center member for years now and trying to log in to this app for first time. In a nutshell - unsuccessfully. Stuck in a loop and unable to find any contact for help.

App will not recognise my password and will not let me change it. 😤