FareRyder

As a customer we want the best the prices and fareryder has just that.

I wanted to like this app, I was an ad for it and reached out to see if they were available on NYC. They told me they were, I then asked if they had any promo codes for new users and they said no, there was one wildly available on their social media, first red flag. I then downloaded the app and tried to use it, but it gave me an error message saying no drivers around. So I figured I’d try the next day, same issue, so I reached out to support and they said not was a known issue and they were working on it. Sure new company no problem. A few days later the issue was still there, I had reached out to their support but they are close to zero help. After a week of it never working I reached out again, frustrated and they told me they turned off the service in NYC. Clearly they lied to me to get me to download the app, add to their user base and give them my credit card info. TLDR: company lies about where the app work just to get you to download it, terrible customer support, would not recommend anyone use.

The drivers are very professional and on time and the rates are fair every time I need a ride across townI never hesitate to book a ride thank you guys

Love using empower! Awesome service, reliable drivers.. they are the real deal! Don’t wait - sign up!

There is no place to delete your info on this app. Serious privacy issues if you ever decide to remove this application. And forget costumer service. Never got a reply. Beware

I was intrigued by this app because it’s local but my ride was 20mins late, causing me to be late to work, never showed up, was in Capital Heights meanwhile I was in Hyattsville, and after canceling my ride they kept my money and tip?!? That’s $20 for a ride I never even saw compared to uber $10 and guaranteed refund + ride credits. Y’all are going to have to improve if you’re going to be in a competitive business.

10/10

Can’t wait until y’all hit NYC!!

I was thrilled to support a black-owned app. It let me book a ride and charged me before telling me it’s not even available in my city. Tried to contact support for a refund but it’s not even set up yet so I lost the money.

I signed up and shared to ALL of my friends! Can’t wait until you’re in the Miami area. When I travel I will be using this app so hopefully you’ll be in the areas I travel to! Very user friendly app!