software was OK, support-management shocking
I had a bizarre experience with the support/management of this app, the app was ok, a bit clunky, but seemed to have most of the things I needed, I spent hours considering how to setup and making it work with my vendors, ingredients, and everything else. Had it all setup and was sending Purchase Orders, until a client calls me thinking he’s being spoofed in connection with my P.O. Turns out Get Filet has an advert at the bottom of every P.O.! What’s worse is my logo is no where to be found. I brought this up with them and they claimed it’s not an ad, but it’s authentication. Lol once you look at it, it’s not that at all, and why are they advertising in my paid space? And why is my logo not front and Center? Well that didn’t go well at all. I got stuffed quickly, and when I pressed I was basically told to F off and ask for a refund. What? Seriously? Did I catch you on a bad day? So they summarily canceled by account, refunded me only 1 month, and threw away all the time I had invested, just because one guy is being pissy. Sorry folks if that’s truly how you run your business, then I’m glad I’m out, plenty of solutions out there. Rely note: I sent 2 email replies. I did so because I got shut down way too quickly by a support rep. My second reply was to defend the time I invested in this app, and as an appeal to get more information about the intended roadmap. This is not about you, it’s about your clients. Of course i apologize if the rep took it personally, that was not my intent. This is about business and time invested, I have a right to press for details to determine if I would continue to invest the time. Your reaction was typical of chefs I’ve worked with for decades, they hate to be questioned, or approached, and of course are never wrong. Anyways this issue has led me to a new software that is better for me and my business. All the best.
