Find It, Fix It

And if we used it, City would improve it. (Tho I am also a bit puzzled by the complaints.)

I’ve reported a lot of issues like dead animals and illegal dumping. The issues are normally solved within a few days. Just because an issue is closed doesn’t mean they’re ignoring it! I had a safety issue and tripping hazard I reported closed with seemingly no resolution. Then, I got a call from the city a couple days later asking for some additional information, so they could fix it. It seems issues may be closed when they’re routed to an appropriate department rather than when their fixed which seems to be the primary source of confusion

The app is a cool idea and works great for submitting issues, but there is no detail or communication after you submit. My case was just marked “closed” one day and there were no details. Even a single sentence would be nice. That was disappointing as I had hope for this app.

This is a waste of taxpayer dollars. The city does no follow up or take action on abandoned car reports. After 60 days it all expires and you get a message saying “no action possible” and case closed. Why would the city would spend money on an app to report things when it doesn’t have capacity to solve anything? Not surprising, but still frustrating.

I have used this app for years to report everything from graffiti to stolen cars to hazardous materials from homeless encampments. The city does a great job fixing this stuff up quickly. My main critique is that this app needs to be promoted more via posters, billboards, Spotify, online ads, and more. An app is only as good as its user base, and most friends and family that I have talked with had never heard of this app before. The other criticism that I have is that the team does need to always follow through with cleaning up the graffiti, fixing damaged roads, or removing debris to the full extent that it is actually there. It is frustrating to share a picture of some new ugly graffiti at a park, but only a small part of what is shown is actually cleaned up, and/or the rest of the park that has a lot more graffiti is left unchanged. Please try to do as much as you can while you are there - follow the broken window theory. Fix up as much as you can while you are there, don’t stick with the bare minimum. I know that keeping the city in top-notch condition is a massive undertaking, I so try to share this app with everyone I know so that we can have a cleaner, healthier, and more beautiful city. Thank you to the City of Seattle for creating this app!

You’re kidding right?

Other than reporting damaged or not working streetlights, nothing else works.

I walked by a city electrical or some sort of cable box, and it was wide-open with wires were hanging everywhere. But when you’re in the app, there’s no category for this. Or, another example is construction damage to roads, which isn’t a pothole issue, but more about the crappy job they did filling damage to the roads, almost making it worse. Where do I report that?

First the map picks and address about a mile away from where it located me. Then it never allows the submit button to be active. There is t a place to report problems with the app. It kind of makes you think they don’t want to receive the reports.

Requests for service are ignored. This app desperately needs oversight and accountability. Taxpayer dollars are being blatantly wasted on this app.