Find Your Kids | Relay

The App is glitching. It does not alert me when my son sends me a message. I tried to troubleshoot with the Relay team and it did not solve my problem. My son cannot replay messages I send. It doesn’t alert him when I sent him a message. It doesn’t alert him when he gets out of network. The app just stopped working today. I saw my son tried to send me messages, but the app refuses to open. Uninstalling and reinstalling doesn’t work.

From what I understand your business models have changed, but we have the Relay that was marketed to keep in touch with kids. I have two of them for two of my oldest kids. I really don’t want to get my 10-year-old a cell phone yet or any kind of smart device. These are great to keep in touch with my kids when I drop them off at practices or for when they takeoff on their bikes and go a little farther than I can see them with their friends. We really like the updated app, it works really well and is user-friendly. I hope you continue to offer the service. I love the Geo fence that I can put up so I know if my child is at the soccer fields, or at a friends house, or at the pool in our neighborhood. The size of the device is perfect to slip in a backpack or in a pocket and we also sometimes use the lanyard. Customer service has also been great as we received a faulty charging cable with our last relay. Customer service immediately sent us a charging dock.

The app used to be fairly user friendly, now it feels clunky, nonsensical and I can’t easily find some of the features I used to utilize. The “reimagining” needs to be reconsidered.

This seemed like a great solution to keep in touch with our kids while the stretch their wings a little. It’s great in theory, but we keep running into snags. I feel like the relay is trying to do too much. There are all of three buttons to navigate a plethora of functions, most of them completely unnecessary (who needs a daily joke? I want to know my kids are safe, is all). And don’t get me started on the new app. It was fine before, why mess it up? You butchered it. It’s a convoluted mess! I have a post graduate degree, but your app is thoroughly over my head. Please streamline!

Followed instructions precisely. Successfully setup new login and password, according to the App generated email. Then attempted to login. Doesn’t recognize me. You had your chance. Next. Can you refund me my time, please?

Just when I figure the app out they change it and screw it up again!

I like this device for locating and staying in communication with my son (7) when he is away from home. It does that but with some annoying factors… 1. Battery life. We’ve had it for less than a year and it requires daily charging. 2. The app must be closed and restarted (sometimes twice) before the GPS locator will refresh. As I’m tracking my kid when he’s on his way home on the bus I am having to constantly close the app, reopen it and refresh the GPS locator.

Doesn’t work

We bought a certified refurbished unit directly from Relay. We spent several weeks going back and forth with support to activate the device including them sending an over the air update. By the time they concluded there was a hardware defect the 30 day warranty had expired and this now goes into the trash.

This app and the Relay device have been a perfect solution for our family. With two kids 10 and under riding the bus to and from school, the geotracking allowed me to see when they arrived or if they were on their way home while on the bus. Connecting with multiple adults/cell phone users in the family allowed last minute mishaps for pick up or drop off to be communicated timely and effectively. During the summer it was a perfect solution when the kids wanted to play outside or go to a friend’s house. There have not been any missed messages and I always get a notification when a message is sent even if the app is closed. Customer service was fantastic when our device stopped working after almost two years. Very happy with the app, the device and the service. Tip: skip wifi set up so that it relies on data.