First Internet Bank Mobile

The Zelle limits at this bank are ridiculous. I’ve called the bank and they advised that is the highest they can be. I have other back accounts with much higher Zelle limits

I've been a customer with this bank for 14 years. I'm looking for a bank for reasons outside of the app (it's the ATM fees that are ridiculous) but the app is really rudimentary. Changing your password on this app is the craziest, most tedious experience. Rather than text verification, they call you with a number- but they don't tell you to write down the number so then when you go back to actually change the password, you have to give the phone code again which I always forget to write down the first time so then I have to go through the process again. Typically, an app these days has all of the features but with this bank, for advanced features, you have to get on the desktop site. For a long time, I didn't have a personal computer because I didn't need one so I wasn't able to access certain features. The only thing you can really do on the app is check your balance, send zelle payments and some bill pay. Literally everything else has to be done on the desktop site. This app gives 2005 vibes...

While it has all the basic functions, the app is almost too simple. It lacks details about your accounts you may need and in turn you have to call to get details about almost everything. You can’t tell which debit card is assigned to which account unless you call. If I receive money from zelle, it doesn’t update unless I log out and log back in. I feel like it needs an update that matches the ease their website brings.

i made an account yesterday and everything was fine and i was able to use the app and spend money yesterday and all last night but then they decided to put my account on hold this morning. i need to access the money on my bank account asap. this is extremely inconvenient and i’m upset that you guys decided to do this without letting me know so i could have transferred or zelled money to myself so i could’ve used it before you decided to put my account on hold for no reason. super disappointing. i called your customer service line twice today and they did not help me at all. i don’t know the reason why my account is on hold and they said it would take 1-2 days!? for what??

Not very user friendly compared to other banks (ie, CapitalOne, Chase). No bank-to-bank transfer option in app. Might as well scrap the app and just log-in through website for online banking.

Cannot deposit a check as of the last update. Tells me to rotate my device to take a picture but doesn’t do anything after that. Just a blurry screen with the message on top. Regardless of whether lock is on or off. Have to force quit just to use the rest of the app.

Trying to deposit a check. Camera is out of focus and app is asking me to rotate device. I can take a clear picture while not in the app. When I try to take a picture through the app I’m not able to

Stuck in “rotate camera” screen and won’t take picture for mobile deposit. Please fix now.

Thought - after a month - they would fix the bug that doesn’t allow for mobile check deposits. Nope. Still broken. Time to look for a new bank.

I keep getting a prompt to rotate my device to continue deposit, but no matter how I turn my device, it won’t let me take a picture of a check to deposit.