FITGMR Customer Support Experience
The customer support for users of the FITGMR App is amazing. There was recently and update to the FITGMR App. My son and I are going through this app process and program together and his connection to the app was not affected at all, but mine was. I was disconnected from the app, and no matter how I tried I was unable to reconnect to my app account. I reached out for assistance and was first connected with one of their leaders in Southern California, who then connected me to one of their technical support leaders. The technical support professional, who assisted me was very helpful. He worked very hard to help identify what particular bug was affecting my phone and was complicating the app from working properly. He went over and beyond the call of what my normal customer service experience would’ve ever been and everything is working as it should be. I am truly grateful for the patients and ability of the FITGMR team to resolve my technical problems. Thank you