FitSW for Personal Trainers

I’m having nothing but problems with this app, things are laid out weird and programming is confusing. There is no real time help available either you have to email and wait for a reply which is a huge waste of my time! I’m not impressed and I really don’t want to have to reload everything in another program but with the lack of service and time I’m losing because of it I think I’ll be calling it quits and try something else.

I had high hopes for this app but compared to other online training apps I use for clients this one is terrible. It constantly glitches and freezes. The food logging inside the app is to complicated. They should just connect to my fitness pal like the other apps. You can’t use your own videos which really sucks. I set the default metric to how I like it and it said it was said it this way for all my clients and it didn’t. The idea behind this app was great but unfortunately it’s just way too glitchy and has too many problems. Even the idea of the food logging aspect of this app was great but sadly they made it way too complicated. The food logging app also needs a barcode scan option, otherwise you’re there forever trying to input each individual food. Another thing is I like to set flexible dieting macros for my clients not a set meal plan and that means I like to sit there carbs fats and proteins to a specific number in grams. Sadly they do not have that option however they do have a simple plan option where you can set the number of servings for each individual food group including fruits vegetables carbohydrates etc. However they do not explain what the serving sizes for each one of these options so you have no idea how much of this to actually incorporate into the macros. I’m not kidding folks it is extremely complicated. If they had an option for fats carbs and proteins were you could input a number in grams for each it would be fantastic. When you have a lot of clients to do this for you cannot sit there and input every single food group and serving sizes individually, it is just way too Time consuming.

Nutrition section doesn't work at all cannot add macro goals or food or set up any diets at all

Great custom app as a business especially during and post covid! Love the ability to manage my gym and wellness center, trainers, clients and communicate all in a centralized location. Been a FITSW customer for more than 6 years and this company has provided amazing customer service, growth opportunity and has expanded tech to be user friendly, competitive and easily accessible especially since the world went digital! I can’t speak highly enough if the custom options, friendly service and quick response times of FITSW and the entire team. If you’re a small or medium size business or a trainer, PT or wellness coach starting off - this is the system for you!

Very frustrating!

Make this user friendly. I have used other app but this one is just too complicated

The app is great, still needs a little cleaning up to make more user friendly but still usable. The only issue I ran into was when I canceled and I had to reach out regarding my 1099 because It wasn’t showing up on the stripe dashboard since they had me down for not filing.I told them I was still going to and I sent endless emails trying to obtain it and never got a response. I don’t know what happened but I still haven’t gotten any word back and stripe can’t help me. So it’s disappointing to have to give them a low rating

I wish the rest was a actual timer instead of just recording how long you rested. And workout history should be in the workout to see what you did last time

I cannot change the gender of my client in the app , so far just that

I have been using this app for a while and it has been great until the last couple months. I keep trying to input the current day for the workout date but it inputs a random date from last year. I try to manually change the date and it won’t let me. It seems like there are some bug issues with it. I would appreciate the assistance thank you.