Flywheel - The Taxi App

I didn’t use it much mostly because the app was always buggy. Now it doesn’t open at all. Wish I could support these guys.

I would rather support cabbies than Uber, but I'm SF the app tries locating a driver in Hayes Valley (my pickup location base), but never finds one. Also, trying to type in the address typically doesn't help the cabbies because they still ask where I want to go. The whole point of taking a cab is to say "I'm going to this corner or this store". They know the city. But now I have to lookup the precise address to use the app (before you could use the app without having to type an address). It is really challenging to find a cabbie on the app now and I end up using Uber.

I’m on the latest version of the app and it can’t log me in. Tried killing the app but it does not work

The app immediately crashes every time I open it.

Used this app during a conference when I saw the cars driving around the city. It came faster than an Uber or Lyft who kept cancelling on me. Only thing I would be wary about is that If you have to take a toll road or bridge, that doesn’t seem to be built into the app for the drivers so my driver asked me for the toll $ and I don’t have cash so I didn’t know what to do. A little weird and would make me second guess using it if I need to take a toll.

$10 ride that I take everyday. Same route. Same price. Then I get charged $24 on my card. Flywheel no longer sends e-mail receipts. They didn’t reply to e-mails about this overcharge. Looks like they are going out of business.

Flywheel may be ok for getting a taxi, but their customer service leaves a great deal to be desired. When I was double-charged by my driver I tried to contact Flywheel’s Customer Service to resolve the problem. All of my emails were completely ignored. I did not not receive so much as an automated response. I cannot recommend any business that can’t be bothered to even respond to a customer issue.

1. You are REQUIRED to put in your destination, but CANNOT type in the address. Rather, you have to pinch/zoom & navigate to it on a map, so that you can’t even pay attention to your surroundings. 2. Now, once you finally navigate to your destination, the app CRASHES, making this app literally unusable. Avoid. 3. Once, while it was still working, I scheduled a cab to take me to the train for a vital trip. FlyWheel CANCELLED the scheduled pickup. 4. FAR WORSE, they DID NOT TELL ME THEY CANCELLED the pickup, nearly destroying my trip. I’m now deleting the app.

According to the taxi company you may be asked to pay by driver because they can’t tell that journey has been charged in the app

I clicked ok on the default $5 tip. My credit card showed they made it $500 No response from their email only customer support. I guess I’ll be disputing it with the CC company