Fontainebleau

Spent an hour trying to book a reservation with this property. Website is a joke - called and they suggested the app. It’s basically the same horrendous website inside an app. Slow to respond. Bad design and layout. Doesn’t save the booking in a cart so when it fails you start all over again. I have entered all my info 8 separate times and it just does nothing. Your investors should know how much money your are losing. A hotel that can’t book reservations. So disappointing. Was really looking forward to checking out this new hotel. I would never stay at a hotel that can’t figure out simple technology.

Love the video in the background. Never seen an app that has a video playing in the background. It’s super sleek, and the colors are beautiful. Love all the little bow ties hidden in the app. Love that I can also check in and use keys right from the app.

You can’t add an existing reservation to your account.

I don’t get it…you spend hundreds of millions on a brand new beautiful casino and $1.75 on an app. Here’s just a few of the easy to spot problems… Registration is clunky, doesn’t use existing saved app data If you use their tool to get your DOB it breaks registration but does create the account Navigation is Wordpress c 2020 The maps aren’t Interractive the various areas aren’t clickable and don’t lead you to info about that area let alone let you book The hotel is vast…but there’s no navigation “you are here” or guidance to facility. The place has 21 restaurants…you can’t see menu or book any Back when I was in tech I’d have fired the devs that came up with this. This is an embarrassment. Better to have nothing than this garbage. PS the hotel is spectacular

The app is super slow doesn’t respond on taps and you have to wait almost 5 second after each tap!!

The reservation section shows my cancelled reservation instead of my live one so I can’t check in. Can’t do anything with my reservation at all.

The new app looks a lot better, and easy to use! Gives you all the basic options to book, order and access to your loyalty card. Nice!

The app will not allow me to generate an online account. I already have the rewards card. App is useless. And I can’t find a contact phone number prominently on the app.

I assume that this isn’t happening to everyone or the reviews would be worse. But for me, I’m unable to type anything in the confirmation number field for MY STAY. Even cutting and pasting the confirmation number in the field did not work (my usual work around). Unfortunately the resort website is listed as the developer website so impossible to report problems with the app other than via reviews. Wasn’t expecting this for a brand new major hotel’s app. Using iPhone iOS 17.1.2, iPhone 13 Pro Max.

I liked FB… pretty hotel, but the app is buggy and my offers are much better at MGM. No hosts to contact, they don’t care about gamblers.