Four Seasons

Waste of time

Impossible to log in! When I sign up, I get a message already have an account with the email address provided. When I try to sign in with the same email address, I don’t receive the 6-digit code via email. Tried that via mobile phone number as well, the same issue. Several attempts over several days, same result.

This app never shuts up asking for Bluetooth access… Ready to get rid of it. Definitely not surprised at the low ratings.

This app is embarrassing for the Four Seasons brand. I tried repeatedly to cancel a reservation using the app and it keeps saying the message isn’t received. If you can’t manage your reservation on the app what is the point? I’ll use the Bonvoy App to make a reservation at the Ritz Carlton next time — easy to use and get points. After all the money I have spent at Four Seasons it is clear they have no loyalty program to recognize frequent stayers.

I love this app for communicating with a property, particularly while onsite and particularly while in a foreign country where I don’t speak the language. Of course my many positive experiences with the app are because of the great customer service we have received from the FS team members staffing the other end of the communication.

Just gave up setting up my account and adding my stay so I could order breakfast because the process was slow, error-prone, and infuriating.

This is one of the most incompetently designed apps on Apple. How hard does it need to be to change a phone number attached to your account (and, no, it should not require opening a ticket). No UI feedback when choosing a date in the calendar, no confirmation screen when completing a booking, “preferences” is nonsense list of options that don’t reflect what you’ll actually need during your stay. Whole thing feels like a template. My experience with the properties: 5 stars. My experience with this “app”: 1 star. To the “app and accounts team”: Get it together. Less playing around and more getting the job done. It’s really isn’t rocket science to get this right. Serving hospitality and booking is a solved problem. You’re dragging the brand down.

Did any Four Seasons staff ever use this app?

I enjoyed the app when it worked, but now it’s only says that my phone is “jailbroken”… no, no my phone is not. Seems like something that should be addressed seeing that many are having this issue. And yes, I have uninstalled and reinstalled the app.

This app thinks I am on a jailbroken device, I am using an Apple Silicon Mac, please fix this!