Frame.io

This app is a viewer at best. Very limited application. No access to account details and subscriptions.

I purchased the pro subscription to download videos to my iPad Pro and work offline on the airplane. ✈️ I spent four hours offline reviewing my videos and adding comments. When I hopped back online, the Frame.io app logged me out and erased all my comments. Deal breaker. I am canceling my subscription. Such a bummer. This is a critical bug that needs to be fixed ASAP. 😭

How is it 2024 and you can not search for files in the iPhone app? Also crashes in notifications window.

I WANT TO SEE HIDDEN AND MARK COMMENTS AS CHECKED LIKE ON WEB

Three dealbreaking problems: 1. No download progress is shown anywhere when trying to save video proxies to my camera roll 2. Unable to use offline mode when truly offline as it just freezes at the login screen...even when the app was working great an hour ago to download the offline copy. Seriously??! This is D-tier code. 3. Recently we have experienced data loss as some comments placed in the iPad app either disappear silently, or with a vague "Something went wrong, please try again" and then returning us to a *BLANK* comment field. This UX is absolutely unacceptable. There's discussion on our team of canceling our Teams subscription, it's that bad... basically unusable on the road for intense work. Sure hope it's fixed very soon, because the web app is fantastic! In summary; there is some serious improvement needed to durability of downloads in intermittent-connectivity environments, and durability of comments... preserve them at all costs. Thank you.

This is super cool for getting and giving feedback. Me and my YouTube team have been using Google drive and discord and to be able to draw on the videos and leave real time comments is such an incredible tool to have. This is an absolute must!!

I can’t not find how to listen at a faster speed- 1.75 in the app.

I use the web based platform and it works great. The app however won’t even log in. I’ve uninstalled and reinstalled, even tried on WiFi/celluar and nothing. Just get a simple message that says “something went wrong” when I try to log in. Pretty frustrating.

Manual login or face ID login never works on the app. maybe works 5% of the time. Defeats the purpose of getting to review something more on-the-go on your phone. Really disappointing. Deleting the app. Much better to just use web browser unfortunately

This used to work… but right now, I cannot download any of my content from the Frame.io iPhone app. Dealbreaker. it’s also incredibly annoying that the developers have not added a download progress bar so you know if somethings happening when you’re downloading your content to your phone to post on social media. at this point, I’ll probably be killing my subscription and working solely off Dropbox, which is a bummer.