FreeControl

This Risco app is simple to use making setting, part setting and unsetting as easy as sliding a toggle. Easy to view detectors and 100s of history of events. OK, so some things could have been made more clear in the manual, but my installer and service company are always happy to answer any questions.

No. No thank you. Included for years, and now this? Disrespectful to your customers and pure greed.

Yeah don’t think so bye bye

Works great with the new system the company installed. Was alerted and turned it off when my mother in law came into the house and didn’t know the new code

Really pleased with our new system and the app is straightforward and easy to use whether at home or away. Would definitely recommend.

When it works, the app is good enough to remotely alarm / disarm my alarm. Unfortunately it frequently disconnects from the panel for months on end and no amount of on/off or reinstalling of the app - even removing the fuse and resetting the control panel - will reconnect it. The only vague coincidence appears to be app software updates that fix the issue…and after a few months…when I remember to check it…it’s back online. App updates need to be significantly more frequent. 🥲

It’s the most costly app I use and to be honest, whilst it’s pretty stable, it does very little for the price. I would love to see it on my Apple Watch. Also as I’m registered Deaf it would be a great option to have any alarm showing on my watch and vibrating at the same time. What a selling point for the company to tap into the deaf community. We heating impaired tend to sleep without our heating aids in, which means if the alarm goes off we can’t hear it. Even a speaker right next to my bed wouldn’t work for me. Other than than it works OK.

App disappointing as it’s not intuitive, and when you explore you realise all the various view options don’t allow you to actually program partitions or change your alarm setup beyond what the installer setup for you originally. It’s basically is just a viewer and an on off switch to alarm settings. Bit clunky and generally disappointing. Doubly disappointing that you have to pay a substantial annual subscription for the app but still not get programming control of your alarm system. Perhaps developers are limited by the alarm hardware I inherited in the house purchase, and the only solution is to replace the entire system and app with a more modern alarm system..

So feedback given about a year ago, a thanks your feedback has been passed to the developer was given by a Cutomer support agent. Four months ago an update came out and none of my feedback incorporated. Mainly the app does not auto refresh and this countdown lower left last connected to panel 14sec ago. Is 14sec too late. Surely an update to force the app to update as soon as it is displayed on the phone would be a good update. Glad I have two keypads one at front door one upstairs because replying on this app would be like relying on a chocolate firepit. The majority of negative feedback surely tells you something. I am a tech savvy Avionics Engineer. This app build is not the worst but not the best. Improvement required. To display the wrong Set or unset alarm status, until you close and reopen the app is really technology from a decade ago. Please do actually pass on my feedback. Thank you.

Works well on my iPhone but display size is limited (physically) so I want to run in on my M1 equipped Mac Mini, which is hooked up to a 24" display. The app downloads OK but, when run on macOS, halts with a message saying that the app cannot be used on a jailbroken device. Please can you fix this? It would make using and controlling Riscoh CCTV from a desktop feasible, which is currently not the case (due to limitations in the web based app). Another useful change would be for the app to remember the HD setting applied to cameras when viewing their output, rather than defaulting to SD whenever a new camera is selected to view.