Freshcaller

The concept is good, I love freshdesk a products but this app is full of bugs. I keep getting Notifications , it jumps from 3 to 22 for no reason when it actually should be zero. I can’t access my profile screen either. Just buggy But the calls are working for me which is good

I live in Australia and own and run a Real Estate company in the USA. Freshcaller allows me to make calls from my USA numbers and easily integrate with Freshworks to create new tickets and follow up on all my customer service activities while I’m on the go and travelling from anywhere in the world.

Can’t login to the app. I type in the URL, click Next, the wheel spins for a second, then stops, and the Next button reappears. Back where I started. No error message. Useless.

I can’t look at all the stats on the app, as an admin, I only see my own calls. When you answer, you have to close it in the app or it won’t ring for the next call. This feature doesn’t always pop up so it’s deceiving and easy to forget to do. Also, sometimes when someone else picks up the phone (on simultaneously ring) your app won’t stop ringing (if you have it on your web browser the rings stops but not on the phone app). You also can’t log your ticket in the app to a existing ticket, only create a new one.

If I pick up a call on from a mobile device like a cell phone, the call will immediately drop. Also, there is no drop voicemail feature on this app. The app is just missing so many features.

Version 2.0 problems: County code is always messed up. I literally only make calls in the USA but no matter what it wants me to set the country code. I’ve set it more times than I can remember and no luck. GUI problems on iPhone Pro Max I can’t speak for the other phones out there but on my iPhone Pro max, the bottom of the screen is completely messed up. All the icons and buttons are squished down to where they can’t be seen and are on top of one another. So I have the largest iPhone but I can’t read or see the buttons from this graphics or sizing bug.

iPad app is useless Both a missing call metrics and other important screens.

This is terrible. Your app forces an update (which is just an update on appearance and nothing important) and now it doesn’t work. Not one call has come through all day today. Rotten! I will recommend to our company that we drop you and go with another service if this isn’t fixed immediately.

The recent update on 7/8 broke the ability to change the status from offline to online. App is completely unusable now

Since the dark mode update was rolled out none of our phones ring on inbound calls. This update was supposed to add support for iOS dark mode, but all it did was break the app. Support solution was to turn off dark mode on the phones affected, which did nothing to fix the problem. Basically this is a useless app a this point, since no inbound calls can be received on the app. Hope they listen and fix it quick.