FreshToHome: Order Meat & Fish

I have been ordering from this company for almost 7-8 years. My primary reason for ordering is ease as it is hard for me to find time to go to a market and get the product. The product quality is decent, not the best. However, after a number of issues I have faced with this company, I am only reviewing it now because I see no improvements in the way they handle their operational mistakes. And that is very disappointing. Multiple instances where they will deliver wrong product and then will not refund the amount of you are unable to return the product. Once instead of a pack for chicken leg pieces, they sent a regular pack. And given there were many similar looking packets, I marinated all the chicken only to realise at last that they have not sent the correct products. Now in this scenario, what’s irritating is that they will casually refund the difference in price of the product you ordered and the one they sent. It’s very evident that they basically take no accountability for their mistake and simply charge you for what they shared. This was nearly 3-4 years ago and the same thing happened yesterday. In both customer care conversation what you hear is we will take this as a feedback and it will not happen again. But clearly they don’t care. Another very common issue, deliver the product super late, once in fact after my guests left ( and I had to make alternate purchase from the market) and then they were not ready to refund me as I did not return the product immediately. I wasn’t even aware when the product got delivered as I was busy tending to my 20 guests that day and amidst all chaos certainly did not prioritise tackling this return. But had to pay and keep 4kg plus of products because they wouldn’t refund Many other issues where they have delayed with zero accountability. In my opinion, for a time based delivery app, if you don’t meet the time criteria, you cannot charge the customers. How long it will take to deliver is a criteria for decision, like if I have 30 mins delivery option and I chose because I have urgent guests, and they deliver in two hours ( which was an option on other website too with better product quality), I would make a different choice. But they will not issue a refund because they just ‘delivered’ it. So overall, very disappointed with how non customer centric they are. In so many years, I am now almost convinced that this is not a platform I want to continue. Open to recommendation for other platform with better customer ce

In todays quick delivery era, we expect FTH to deliver maximum items at minimum time. You should include more items under your 90 minutes delivery bucket and it should be available all the hours of a day.

I have frequently ordered a variety of meats, poultry as well as seafood from them - the prices are competitive & often lower than other apps (Licious, Meatigo). The quality provided is also up to the mark & Express Delivery is an added bonus. I hope they expand their offering of meats more.

trying to be smart by almost every discounted meat below 300, and giving a coupon for ₹ off above 300

I have ordered prawn,Crab and chicken There is not Call back number for the delivery They have not delivered my pre paid order which was supposed to be delivered before 10.30 AM for which have to call customer care for more than 15 times and after continuous calls and follow up got my order by 2.30 PM The delivery agent returned to the hub without delivering the product

FTTH service good and quality material delivered on time

Except chicken, nothing is good here. Half of the time the app won’t work. Sometimes we won’t be able to proceed from cart and sometimes app won’t work.

1. Initially I was not receiving the OTP to register 2. Then I was unable to update the address, literally had to call customer care for the address update as in app it does not work 3. While placing order I explicitly added different delivery slots as per reqt- but after payment they made the delivery slots as 1 4. No online support for order tracking or complaint 5. No sms support- for my cancellation again have to call support and then get cancelled and no confirmation msg received of cancellation or refund 6. No COD with this bad service

Good quality of food. Excellent delivery experience.

Nd fresh items