FriedrichConnect

very difficult to connect to my AC and when i finally got it to work, I got an error message saying my AC firmware needs to be updated. Great… but there is NO way to do that if i can’t connect to the AC. I really thought spending $1000 on a good AC would be worth it… it is NOT! I wish i could get half my $ back for not being able to get this feature to work.

I have two Kuhl units, one purchased in 2021 & one in 2024. The newest one syncs but the older one doesn’t - endless loop of “now interfacing with Friedrich device…” The software interface for the one that works is terrible. As others have said, no on-off button which is a serious flaw. I accidentally turned the fan on but there doesn’t appear to be any intuitive way to turn it off. I emailed customer support with regards to connecting the first device but received no reply.

I don’t know how many reviews it will take to get this company to fix their app, but at least I can help highlight their incompetence.

My main reason for purchasing a Friedrich A/C was the ability to control the unit when I am away. This worked for a month or two then completely stopped working. A dialogue box appears that says the unit is updating and to wait. This message never clears even after many hours.

it worked really well for a good year or two after being terrible for so long. it was nice while it lasted, now i just get a grey screen. tried reinstalling, restarting, nothing worked

As of Jul 2024, the app works very well. If you encounter any problems then re-add you device. Remember to turn off 5G band on your router before re-adding device.

I cannot believe they released this app. The dev team should be ashamed.

Very frustrating because we were really looking forward to this feature so we could control the turn down the temp on our way home and monitor it for our cat while away. We have two new wallmaster units and for the most part they are unresponsive to any instructions (temperature change, on/off, etc) from this app.

Latest update next anything that you can do with the remote. Worst customer service ever.

I called Friedrich and they walked me through the process. The first thing is to reinstall the app a d use a new eMail address for this. Crazy, but it worked. I did have to call Friedrich tech support to walk me through.