FTTN App

TL;DR App put through an extra order without notifying me, and customer service blamed me for the error and made me pay for both. Seems sketchy. I got the app for early access to sales. I entered my payment info ahead of time like they said. While using the app, I experienced several bugs that took me to alternating pages when pressing the back arrow, and error messages when trying to check out that kept putting me back into the cart. I changed my payment method and got a “this page doesn’t exist” but then I checked my email and it had done not one, but two orders. I immediately emailed customer service explaining the issue and asking for one of them to be cancelled. On Monday customer service got back to me, and said they wouldn’t refund or cancel the duplicate order, and blamed me for the issue. They didn’t receive error reports so they don’t believe me. They made me feel bad and said that I prevented people from buying these items and they don’t want to put them back into stock. (It’s three shirts.) I explained that I really couldn’t afford an extra $160, and that there is no way I’d put through two orders knowingly, since shipping is $40 CAD each time. I asked if it would be easier for them to refund the paypal order or do a visa chargeback. They threatened to ban me if I did a visa chargeback, because it costs them fees. 🤯 Like… their buggy app just cost me $160 and they won’t even take accountability. After trying to reason with them they said they’d refund only one of the shipping charges, and suggested I resell the duplicates on a facebook group. The whole customer service experience was so brutal that I actually cried. I can’t in good conscience recommend this app to anybody and I’m pretty sour on the whole brand now. A pity, because I wear their shirts all the time. At the end of the day, they didn’t believe my feedback about the app issues so I doubt they’ll attempt to fix them. Why would they, if it results in them making double the money at our expense?

This site is what I’ve always hoped for. Late to the game, found you this year, and so very happy I did. Amazing designs from some of my all time favorite movies. Huge fan here in Orange County, CA, U.S.A. Keep these beauties coming please!

Always the BEST drip!

You may be a loser if you are not taking advantage of App and it’s totally rad, not at all lame, exclusive perks. If that’s you, get on it dog gonit

Loved this brand for a long time and their app just makes me make more poor decisions with my money I don’t regret! Maybe one day they’ll finally do a Nausicaä of the Valley of the Wind shirt. But that will financially ruin me lol!

Love the designs. Great customer service.

refuses to let me buy a hoodie and keeps withdrawing money from my account then saying my card details are wrong or my card declined when i have well over the amount for the hoodie and i’ve checked the details many times and it still won’t let me buy i’ve tried to buy on the website too and redownload the app restart my phone and nothing works the collection ends in 4 hours and now i don’t think i can buy from it because of the errors

Never received a package and their customer support was outright hostile about the matter.

Easy to use and I got some amazing shirts and a pair of shorts. Excited!

I missed out on the only shirt I wanted from this drop because it was limited to 100 & the app kept crashing when I tried to check out. If you’re gonna make a shirt exclusive to the app, would be nice to make sure the app works, or even maybe admit you messed up and make more available as I saw several people complain of the same issue I had. Ultimately I almost bought nothing because I don’t want to give my money to people who don’t value me as a returning customer, but I love the Iron Claw movie so I reluctantly bought a sweatshirt. I have notifications on & have been a customer for several years, even back when you sold tees out of a backpack at cons. Not cool to do this to us, not cool at all.