eServices HK

Welcome to FWD HK eServices! An all-in-one app for a new kind of insurance.

We have incorporated a refined one-stop insurance management experience that put you in control. Managing your insurance is now at your fingertips, saving you precious time to celebrate living.
Key features include:
Claims instant approval and payout
For specific claim types and amount, you can get instant approval and payout in seconds via Fast Payment System (FPS), QR code at dedicated 7-Eleven stores, or direct debit to your bank account of choice.
Streamlined user-interface
Enable you to browse recent claims and notifications at one glance.
Manage your policies with ease
From checking your policy details and claim records, to updating your policy information and track any ‘in flight’ transactions – one app is all you need.
And so much more…
Have fun with FWD Insurance
We strive to engage you in ways that are fun, interactive and fresh to empower you to take control for both you and your family.
And we will keep on elevating our eServices all the time - look out for new features soon!
Download now and experience how insurance had never been easier!