GARO Connect

The device constantly requires factory reset and resetup which is a pain. The app allows me to disable the charger but if it is left disabled for a few days you cannot re enable the device via the app. Putting in the WiFi credentials again in case it’s a connectivity issue does nothing. You should show some kind of icon or notification that it has WiFi connected. Garo don’t offer direct support and the installer has no idea about the App

How is it so difficult to fix the these simple things?

Reports are not in good level in Garo app. Charging reporting are quit vital specially when you charging company car. There is no report available where you could get time and charged energy amount per day or Even per hour. This type of online reporting tool is needed in future. The report is one liner PDF file with nice picture today. Addtional or Instead of that I would expect clear raw data .csv or .txt which you could send, modify etc. As you like.

I installed these to a customer site, and the app is nothing as presented in the youtube advert. Firstly, user cannot set timing of the charging, only the owner. How do you think we would have everyone at housing complex at DLM group as owner? Secondly, users cannot see any consumption data, as is i the youtube advert. As an installer and seller, i am ad bad position as the product is not at all what the selling brochures presented. In case you want to contact, jag pratar också svenska. I have contacted the Finnish technical support about the issues. Grade 0.5/5 for the level of support.