Genesys Cloud Collaborate

Bugs out every day, functionality is not suitable for employees on the go. Support has given no solutions besides to keep reinstalling the app.

It some time send notifications and sometimes it don’t . I have all my notifications settings on .. smh

Phenomenal product with continuous updates. Seamless transition from desktop or web browser!

App displays the site but have no ability to see full page or move around page which causes loss of ability to use most features. Update: thanks for developer response. Realize I was in a mobile browser view. This is caused by requirement from our org to use 2FA login that uses browser. There doesn’t seem to be a way to exit the browser to use the native app. Updated stars based on response and use of native app is a better experience. Anything that can be done about browser login and 2FA?

This is a very useful tool for keeping in contact with coworkers when I’m not at my computer! Lots of other features like listening to voicemail when I’m out of the office too.

The app doesn’t support Webrtc phones???

The whole reason why I got this app was to access schedules on PureCloud from my phone but there doesn’t appear to be access. It would’ve been really handy to have.

Missing features

Great chat app plus company directory. Much easier than Slack, with more features. I can easily monitor important chats without being overwhelmed by all the other chatter. And the directory helps me navigate my huge company, find the people i need, and chat or call the person or group.

This is a super awesome application that is really a great tool for teams to use to collaborate. I've used it for a while and it works well and is constantly being enhanced with new features. Check it out.