Genetec Mobile

Can’t get this to work. I signed in and see my favorites on first page. When i try and go to Area View it freezes. I have the latest ISO and deleted and reinstalled the App.

I am able to log in, but as soon as I try to navigate to a device via Area View, the app freezes.

Great app to use for our large estate. But new update doesn’t work. Our tech has been in touch with you, said problem was solved?? Waiting for apple to upload fix. This was 2 days ago and nothing. You sold be able to send fix to individuals. So we don’t have to wait!!!

It looks like the update today broke PTZ control. Please look into this. Thanks!

Every time I log on I get live footage but then the camera freezes. I spoke with the vendor and he’s telling me it’s working fine on his IPhone. I just got a new IPhone SE and my old IPhone 7 was doing the same thing. I really wish it worked like it should. So frustrating! The app is updated to the latest version.

Decent app, the legacy PTZ screen controls where much better. The zoom function for ptz doesn’t work on my phone or any of my co workers phones. We all have iPhones with iOS 14.

This app is very useful and easy to use. It would be nice to be able to view door activity, though.

It gets the job done, but not efficiently. Wish I could login with TouchID. Wish door unlock was faster on iPhone. Wish door override wasn’t so complex a process.

Bring back iPad support as others have suggested. The app is headed in the right direction but needs iPad support as the legacy app had for years!

iPad functionality is horrible. Screen will not rotate when selecting views but will rotate when view is up. It is a constant game of rotating the screen from horizontal to portrait. When you are viewing a group of cameras you cant always go back to select other views, you have to close the app and reopen. And a host of other function issues. This is not a step forward but two steps back. For the love of everything good on this earth, please, fix this or just go back to the old app!!!