GFiber: The Google Fiber App

A simple request of customer service turned into a two hour Odyssey. Me why can’t I get a stuttered dialtone on the Google fiber phone in order to indicate that they are pending on her voice messages? Young representative: “I believe it’s because your phone service goes over the Internet, sir.” Me, well, sir I gotta tell you I don’t think that’s the issue because I use other services that are on the Internet and they were fine with the stomach rip well let me tell you that I’ve been around for quite a while and so I’m pretty sure that I’m right. Me, OK young man listen up, dude. I’ve been around phones and doing things with phones properly before you were born, I worked it National communication center in Lenexa Kansas in 1990. I’ve been trained with AT&T and I have been like I said around phone since before you were born. Youngblood, well as I indicated, sir. Me OK now don’t indicate it again. You already did. Are you gonna be able to send us a ticket or what? Youngblood no, it doesn’t need a ticket. It’s more like a suggestion. Me no OK whatever Youngblood had indicated. I said he created a ticket. What’s the ticket number? He said he after hanging up with him, my Google fiber phone stopped working. My account has been canceled. Because I’m a proud Ham Radio operator and a member of amateur emergency services I have redundancies therefore I was able to get on my iPhone contact customer service and have the disconnect reversed, even though there didn’t appear to be any evidence indicating that there was ever a disconnect order in the first place.****last night while using the Google fiber app was attempting to get an IP address for one of my devices. The app recognize that I have nine devices however when I hit manage devices, the only thing on my screen was the back button in the refresh button a quick check with Apple 20 minutes after spending time with one of your reps to no avail, looks like it wasn’t the voiceover issue because Apple rep could only see the back and refresh button no our glass nothing. Maybe the next time the service is down or “being updated.“ Google fiber can send out a mass message to all the reps so that when I call asking about an issue, given honest and prompt information not the 20 minute runaround that I got. PS on issue number one with the phone upon request I was offered a $6.75 credit. Definitely not acceptable.

I tried to like this app but it is a downgrade from the Google Home app. I want to be able to turn off devices at bedtime on fiber, but it isn’t an option.

Be aware if pay them in year in advance and then cancel in the middle of the year they will not give your money back.

One of the worst Internet install experiences Ive ever had, dropping calls when I mention an error, having to play the run around through a dozen AI bots, explaining the problem each time only to say that you need the next rep, only to hang up when your reach a person…

The app is extremely limited in functionality, especially for someone transitioning from Xfinity. It’s frustratingly slow, doesn’t save custom device names, and lacks essential features like blocking or pausing devices, creating profiles, or setting custom rules (e.g., no service during certain days or hours). Parental controls are virtually non-existent. While the affordability and better customer service are positives, the lack of basic app features makes the experience disappointing. If not for those two factors, I would have switched back to Xfinity.

Removed all the the coo features like port forwarding , prioritizing a device or pausing a device from being connected to the WiFi !!! Pls bring these feature back pls and thank you

On Google home app you can rename, remove, prioritize, etc devices, but the Google fiber app doesn’t provide any of that functionality and the Google fiber routers don’t work with Google home app. The app says you can change the name of devices but when you save, nothing changes. For being such a flag ship service and app it’s shocking you can’t use their routers with the Google home app and the Google fiber app doesn’t offer basic features that every other router offers.

I noticed the app changed making it impossible to add port forwarding to the GF router. Now it directs you to Google Home and there port forwarding does not recognize an Ethernet connection. I don’t know why they took this feature out of the app but it makes it difficult now.

The app is buggy! I was able to login on web but app says I don’t have an account which is not true

With my Orbi router and app I can rename devices to easily identify them, such as “Mom’s iPhone.” The GFiber app uses the MAC address to identify devices and you cannot change the display name. Also, no way to pause or block internet access per devices. No grouping of devices so that I can prevent access for “Timmy” or “The Playroom”. I may unplug the Google router and use the Orbi instead.