Go Rewards PH

It uses your phone number instead of a member number so if you change your phone number you lose all your points. It will only send the verification number to your old phone so there is no way to log in or have them send the verification to your email on file.

Cannot sign up, no otp after fee days of trying

This application is low-quality and unprofessional. I’ve used it for months now and regularly encounter bugs preventing me from collecting or redeeming rewards. The low reward value hardly justify the headache of using this app to collect them.

I missed a lot of points just because I have to access the apps and find my QR code which is always slow and inaccessible every time I pay in the counter . I don’t understand why they have to time the QR CODE . It’s faster to just present a card . I’m very disappointed

Loaded the app. Tried to create an account using the app. Not compatible with Brave or Safari. App quit or froze 10x during registration process. Needless to say not account was created.

This app does not work when you need it to. I tried creating a new account but the sign up page keeps freezing. Useless.

Great app

Why is it that my account keep logging out? I am so tired of always loging in everytime I open the app. So annoying.

Always encountering error to restart or reset password. Trying using their site does nothing too, always says flight unavailable. Why even display it then? You can try submitting a ticket, but good luck getting a proper response. Other than template answers (asking if you did the basic troubleshooting), there are no other replies addressing your concern. If you look at their social media accounts, they’re being flooded by user complaints too.

It would be better host not to give points/rewards than to create a program that is so frustrating to use. As soon as you separated your program from my Cebu Pacific account, it has consistently fallen in usability. My suggestion to Cebu Pacific customers: don’t bother. It’s just not worth the added stress. I have been trying for three years simply to consolidate my GetGo account with my new Go Rewards account (I’m which they never gave me an account number but want me to link it to a horribly inconsistent cell phone number) and no one can help me. I have to go to NAIA help desk just to get help. Horrible program and horrible customer support. Again, don’t bother.