Go With The Gecko

Just painful from start to finish - provided ID 3 times, app won’t take uploads, call centres overseas with little help, they changed van location to an industrial estate next to the airport surrounded by roadworks (access Rd is closed). Van in a poor state. Avoid and use GogetVan - seamless and would have used it if I had t lost my fob.

Wish zero stars was an option. Look at all the other reviews, there’s a reason for the constant 1 star ratings. Horrible customer service, awful company. Use anyone but these guys.

Listen to all the other reviews here. I used them the other day, only drove about 15kms total, put a few bucks fuel back in it and was charged over 75 dollars extra for fuelling? When I returned the vehicle it was parked on a hill and apparently the fuel gauge didn’t look as full. Also when I got to it, the car wouldn’t unlock or lock with the app so I had to call the company multiple times to get it sorted. The design of the app and emails are also clunky. Use another company is my suggestion.

If you hire a Gecko vehicle, you will be forced to use this App, but they don’t tell you that until a father you have booked and paid for the non-refundable vehicle hire. Dreadful navigation in the App. Unnecessarily hard to use. A high school student could have made a better user interface.

Ensure you video yourself refuelling the vehicle, as well as obtain a receipt for refuel. A receipt alone is not enough if they determine the vehicle was not full. Based on what criteria? Remote pictures. So if your vehicles needle doesn’t hit the absolute max height, you must take a video of yourself refuelling and with audio to hear the click. You have been warned. I recommend other services where you have a human being to talk to at the time of pickup and return.

Works well

The delivery of the truck was delayed a bit, but otherwise had a problem free move, which costed me about 1/4 of what the removalists quoted me. The hydraulic lift is a godsend

The van we got was damaged, water leaked inside, boxes and a bookshelf got damaged, we destroyed blankets and sheets trying to mop up the water, the front cabin was not kept smoke free and had gotten into the air conditioning, there was duct tape on side of van, additional tape on front of van, back locks broken - its obvious minimal or no maintenance is performed on these vehicles and they run them into the ground. The inner damage had to patch it up with sealant as it was raining really heavy. Later when we complained about this we we're told it was impossible to have leakage even though we provided photos. Kimberley - National Operations Supervisor has made it clear that the experience of water leaking and our repair didn't happen and doesn't exist. So yeah, if you want all your stuff damaged and then to be gaslit by a horrible sales woman go with gecko.

The app legit won’t even sign in. Keeps saying that my email doesn’t exist

DO NOT USE THIS SERVICE!!!! These guys charged me $150 from my deposit(bond money) for fuel, when i picked up the vehicle it had half a tank, then when i dropped it off it has three quarter which is more than before, they charged me and the $50 saying they had to wash it when i only used it for about 2 hours Second time i booked and paid $400 for 5 days plus $200 for bond but then I took it back after 8 hours due to car shaking and choking, they sent the mechanic and said there’s nothing wrong with the car, and they wanted me to pay $150. They refused to give my money back when i returned their car because of this. So be careful with these guys. 😡😡😡😡