GocycleConnect

Is zero stars possible? The bike itself is great but the app is the worst app I ever used. It doesn’t even work most of the time. I have been trying to update the firmware on my Gocycle GX for two months, but the app always freezes so the update is still unsuccessful. I can’t log into my account via app. The app states email not found. The same email Gocycle sends regular advertisements to. I log out and login several times when the app freezes. It eventually bypasses the update. The app does work 10% of the time but it is complete downgrade from original version. The original version had a dashboard that worked as a speedometer when using the bike. The new version doesn’t have this feature. Closing notes. I love my Gocycle but the app is horrible and needs to be fixed. This is a premium bike with a premium price so I would expect the app to work.

Still waiting for them to update this more since the change due to Apple. But to get the dashboard up, click rides and then landscape your phone. Still buggy of landscaping not working as it should. Like if you have docked your phone to the bike bar and then open the app, connected, ride, it would still be horizontal. Still patiently waiting but I am starting to get a little annoyed that there hasn’t been any improvements of the app yet.

Gocycle does say they are not done with this new version of the app and that is an understatement. While the dashboard of the previous version was not perfect at least it was there. This version has no dashboard. There are so many errors in this version they cannot be counted. Linking the app to your account and the bike the first time will require at least 3 reboots of the app. It freezes up. What is in the app provides so little value when it comes to actually riding the bike. The app will allow you to change the riding mode but the battery status indication does not update while you ride. The app does not keep your phone from turning off like previous versions. That not a big deal as the app now gives you no meaningful information while you ride. You will need a fitness watch or some other means to track your speed and distance in real time. Nothing like buying a product with a set of features and then getting a forced “upgrade” with a third of the features you had before. Maybe this is acceptable in the UK? May 5, 2024 Version 9.2 is out and yes it has a dashboard. The app still does not work anywhere near as well as the one this new 9.X version replaced. I would not buy a new Gocycle until the app is fixed. It is buggy, incomplete and seems to be rich in features you really don’t need to ride the bike (like how to unpack the box).

Sorry but I can’t trust your app. You deleted all my ride data from the previous version. When the app was updated no notice that all my ride information would be purged. Please add some export option because I don’t trust you to keep my data.

If I could give it zero stars I would this is absolutely the biggest fraud perpetrated upon us customers. I paid $6000 for this bicycle and I cannot use all the features due to their horrendous app. You need the app to set up different cycling modes. The bike doesn’t operate properly without the app and ever since the update. The app doesn’t work. I would like my money back or I’d like to talk to other Gocycle owners who have a similar issues and discuss a class action suit against the company.

please fix this trash

I can no longer get logged into version 9.

I own two of these bikes and they have removed the dashboard of this app, basically making the app COMPLETELY USELESS. Don’t buy a GoCycle if this is what the company does, remove features. Taking a page from Tesla’s playbook here. THIS APP IS UNFINISHED, riddled with bugs and useless. The original app at least had some use.

This upgrade was a downgrade

This “update “ it’s just a nightmare !!! I lost any interest to use this app. What a shame!!!