GoRetire

App functionality is great, but since the most recent update the app literally takes over 60 seconds to complete the login process.

So I just started investing money from my work salary and when I got to the home page for the second time I was prompted to update to new version which I had. To no avail I deleted the app and installed it all over again as if new. ow I cant log in and when I try getting help of course no help on the weekends when most people are off. I begin getting feelings of being scammed. So I requested my username and password to get sent to me by using my very personal information social security and date of birth. I got prompted that I would receive my username and password to my email. Never got it. Now I feel scared. I tried this sequence about 4 times. No success. Not getting good vibes from this app at all. Now I have to wait 48 hours to get help.

App worked perfectly evey time until today. Logged in and it forced an update that is worse than prior version. Used to take you to account landing page but now it's just a plain page with drop down. Nothing drops down upon trying and then it glitches to main account page like before.

After login, the screen stays stuck on Participant and Plan screen.

The app doesn’t work. I can’t access my account information. It’s been like this for months.

Can not get to my account. Says I. Red newer version. Cannot update because there isn’t an update available

I’ve had to delete this app and re-download almost every time I want to look at my account. I get a bland white “loading” screen 90% of the time. Very frustrating.

I’m not looking for much in a 401(k) app: I want to quickly and easily see my balance and a snapshot of my account. This app delivers that..and looks pretty, too!

If you’re Face ID doesn’t prompt, I figured out the solution: Reset Location and Privacy: Settings | General | Reset | Reset Location and Privacy. Open app, the Face ID icon will NOW be there (it was never there before). Type username/password | Login. The app will NOW prompt to use FaceID. When you renter app the second time, the iPhone will also NOW prompt to use FaceID. After that, FaceID will work normally. The issue is with the app. The app unnecessarily requests permission for Face ID (which is why the iPhone asks on the second login) BEFORE it will allow iPhone to prompt for Face ID. If the app never prompts, the iPhone will never prompt nor ever have Face ID as an option in the iPhone settings.

Great app that allows you to take control of your account and request the same transactions available on the website. Developers are very responsive when there is an issue to restore full functionality quickly. Highly recommend using the app to quickly access your information.