Gorgias Helpdesk

Veröffentlicht von: Gorgias

Beschreibung

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money.
From our mobile app, you can:
Provide Customer Service On Every CRM Channel
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Provide support for multiple stores
Cut Customer Support Time In Half
- Respond instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
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Gorgias Helpdesk Häufige Fragen

  • Ist Gorgias Helpdesk kostenlos?

    Ja, Gorgias Helpdesk ist komplett kostenlos und enthält keine In-App-Käufe oder Abonnements.

  • Ist Gorgias Helpdesk seriös?

    ⚠️ Die Gorgias Helpdesk-App hat schlechte Bewertungen und negatives Feedback. Die Nutzer scheinen mit der Leistung oder den Funktionen unzufrieden zu sein.

    Danke für die Stimme

  • Wie viel kostet Gorgias Helpdesk?

    Gorgias Helpdesk ist kostenlos.

  • Wie hoch ist der Umsatz von Gorgias Helpdesk?

    Um geschätzte Einnahmen der Gorgias Helpdesk-App und weitere AppStore-Einblicke zu erhalten, können Sie sich bei der AppTail Mobile Analytics Platform anmelden.

Benutzerbewertung
Die App ist in Algerien noch nicht bewertet.
Bewertungsverlauf

Gorgias Helpdesk Bewertungen

Very disappointing compared to desktop

Dogluvr72 on

Vereinigte Staaten

Come on guys – why isn’t the app at least 75% as good as the desktop version? Make it a priority. Notifications don’t work for starters. Your login isn’t perfected. I get asked a lot to re-verify and then can’t get in for a bit. Then you send an email verification, which makes me login to a web browser. I go back to my app and nothing happened. What is going on here? I want you to be better.

Can’t even login

Farttickler on

Vereinigte Staaten

Can’t log in because on desktop, I use Login with Google. Might wanna fix that, it’s 2023 and a very simple integration.

After thought

Deremann on

Vereinigte Staaten

I log in through google and the option to connect isn’t even there.

Gorgias App for iOS is useless

TiggerGSC on

Vereinigte Staaten

The notifications do not work unless you close the app and reopen it. To me that should be the most important things is to know when your customers want to communicate. We should be notified immediately in case they want an instant answer. Very disappointed.

Landscape mode is needed please!!!

Lil’ miss KittyKat on

Vereinigte Staaten

Great system but the iPad version of the app is simply horrible. Gorgias people can you PLEASE UPDATE THIS!

Constantly being logged out

Aresh1235 on

Vereinigte Staaten

Frustrating app experience. You get logged out every week and most features don’t work on the app. Like macros

Come on

Hahajxjejxhoajabx on

Vereinigte Staaten

I’ve left feedback and have finally given up. It’s like they don’t care and just won’t change anything. Worst iOS experience of any chat or ticketing app. Gorgias should spend less of their money on marketing and sponsoring huge e-commerce events and instead funnel that cash into refining of their codebase and getting their UX team in line with the standard. This product is totally out of touch with users on mobile.

Very limited

The Creative Curtis on

Vereinigte Staaten

Can’t do a whole lot. Can’t close a ticket from within a ticket, but high is super weird. Also, I wish it were easier to do an internal note. For example, if I am mentioning someone in a ticket on my team it should be assumed that I’m leaving an internal note. We create notes a lot. There seems to be a lot of simple features like these that are lacking.

Terrible application they do not care about mobile

prestigeworldwidewidewide on

Vereinigte Staaten

It’s a real shame that a well funded company in the year 2022 would care less about their customers mobile experience than anything else. It’s a little confusing why you would even keep this app as part of your overall product with how little effort you put into developing, and maintaining the app. For example, this app continuously loses my login information, stored login details do not allow access and require the app to be deleted and re-installed, the iPad version of the app DOES NOT USE LANDSCAPE MODE!!!? How? Most people using an iPad Pro for business will have their iPad in landscape mode attached to a keyboard. The current version of the app crashes upon FaceID login check, its essentially the worst app I have on my device and I don’t know why I keep attempting to use it. Truly the worst. Both there iOS versions of this app are practically unusable. They do not frequently update their app with any valuable bug fixes or improvements. I have been on the Georgias platform for almost two years and the apps still remain largely unusable with a terrible UI and overall garbage experience for a user. And I’m not asking for a lot, but its abundantly apparent that they do not care whatsoever about there iOS products. If you are a business that lives off iOS or is constantly away from a desktop I suggest you look for another support desk software that cares about mobile users. That shouldn’t be difficult to find.

App is trash

Mastercyde on

Vereinigte Staaten

The app is the worst I’ve ever used. I don’t understand how a company can make an app so bad. HelpScout is MUCH better

Store-Rankings

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App ist noch nicht gerankt

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Gorgias Helpdesk Installationen

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