goSTOPS

Worst Arrogant management staff Srishti . Arrogant behaviour and refused Refund of money even when cancelled before 3days of stay.

The issue with this app is there should be proper testing before releasing the app, everytime I open the app, there’s an update and have to download that first before I can enter my room as there is only digital key available. This is very frustrating.

Encountering an issue with the booking update on the iPhone app. Despite checking in, the app fails to update for the keys (essential for door access), necessitating a call to staff for assistance. While manageable during the day, it becomes a significant inconvenience, especially when returning late at night from the office. Kindly address this matter.

I stayed in ooty . App is necessary for the stay . Reason was that dorm key will be available in the app using bluetooth connection. After installing key was not showing in the app. The reason for that was technical glitch. I had to ask how can i enter the dorm then ? He said he will arrange key but nothing happened . After asking two or more times he gave me physical keys . Food is over priced , average quality and below average quantity. Staff attitude is not at all acceptable. They Lack even basics of customer service principles. No intro or briefing about the property on check in. Even if you ask them their answering would be like they’re not at all interested in that conversation. Access to the property is not that easy. Distance from town is also important. Last 300 meters of road is literally worst and no street lights. Positive things about the stay was the property is aesthetically pleasing. Each bed has personal curtains. Fans are available. Room and toilets are spacious and clean .

The new ux of the app is unpleasant specs the door unlock

There is no option to modify booking dates on App as well as website. Customer care number doesn’t work or no support

New version claims to have option for uploading ID but it doesn’t work

goStops is pathetic ,they ll force you use the app to order food and after payment your amount gets deducted but order won’t be placed.This happened everytime we tried to order.I still haven’t got my money back. Do not trust the paid good reviews,only the rooms were clean,everything else was worst.Food tasted bad(we finally placed order offline and it took them an hour to just prepare tea and momos).After complaining about service they weren’t even apologetic.Book this horrible place only if you need a place to sleep in .

Best best best

Pathetic app dont download this application and dont do any booking in any gostops. They booked you and cancelled your booking and did not send any refund..You will get much better price anywhere and better hostel as well