Gourmet Egypt

Update is a disaster

الاوردر بيجي بعد ٤ ساعات اقل حاجه و الحجات ناقصه و مش مكتوب في الابليكشن انوا ناقص و بتصل بخدمه العملا محدش بيحل حاجه

البرنامج مش عايز يفتح اصلا!

I have 2 saved addresses, whenever I chose one and double check that I marked the correct address it changes it after processing! I had to cancel my order 3 times when delivering, it happened again today I had to call the call center twice to confirm that it will be delivered to the correct address, other applications just detects where you are without this hassle. Even though I DOUBLE checked it still confirmed to the wrong address!

Waiting for an order for over 6 hours customer service just say they are sorry and they will hurry the order till now not recieved. will never pay online for this service and if they are late im not paying. No respect for people’s time.

If you want your food in 4 hours, then yes order here. Dont waste your time for groceries, you can order off rabbit. Its a lot faster and their customer service is much better then gourmets. I dont know how an established brand could be so trash.

3pm I ordered a cheese platter that said it takes 4 hours to prepare, I called 6pm they said it’s ready in the story and will be delivered 8pm max. I called again at 8pm they lied and said it’s inside the compound. it is now 9pm, 5 calls later and it’s still not there. My guests are about to leave. HORRIBLE SERVICE. I paid it online and seriously next time I’ll do COD and if they’re 1 minute late I won’t pay for the order. unbelievable. it doesn’t take 6 hours to deliver within new cairo and it definitely doesn’t take 6 hours to prepare a cheese plate

Delivery service is a disaster, an order takes more than three hours to deliver while other applications deliver within an hour and most probably less, the application is very bad ,slow and not effective,

The order takes forever to arrive. I’ve tried the app a few times and it’s always very frustrating. Just go to the store and buy whatever. If you need to order something online I’d rather avoid Gourmet unless you have the luxury to wait for 4-5 hrs at least

Every time I open the app, I have to update. It’s too frequent, inconvenient, and frustrating.