Clear and easy to use
Use the app/website for everything, as I am living outside the UK, but still need access to pension information etc. Clear and easy to use - the passport application was much quicker and easier than last time I did it, and liked that the system checks your photo, and let’s you know if it’s acceptable, straight away. No more sending your application by snail mail, waiting for weeks , only to have it returned because the photo isn’t good enough. I also like that you can get text updates to let you know the progress of your application. I was able to use a smartphone for scanning/ID photos etc., which made things pretty seamless, so I can’t attest to how easy it is to authenticate your ID by the other methods available.