Greyhound: Buy Bus Tickets

The app is streamline and runs smoothly

Genial muy rápido y fácil

Absolutely horrible costumer service, no one picked up, the bus was 1 hour late, i missed my brightline ticket and im currently trying to figure out a refund. Horrible, horrible, this is evil in all kinds of way, wasted my money, time and patience.

Booked a bus ride to Philadelphia that was supposed to leave at 12:01PM this past Friday. I got to the station at 11:30AM. I asked the help desk which gate the bus was leaving from and was instructed to wait at the wrong gate. My friend and I searched for the bus outside but saw all the doors were closed unaware that our bus was already loaded. We over hear someone looking for the same bus but was instructed to go to a different gate. Once we confirmed, we rushed to the correct gate and the bus took off right before our eyes. A MINUTE EARLIER THAN SCHEDULED. When we went to the help desk again they were unapologetic about providing the wrong instructions as well as cruel by insinuating that we would have a chance to get our money back by visiting a different help desk for a refund or voucher to a new bus. No refund was issued and the new help desk called the original one we spoke to confirm the story. It was ultimately a waste of time. They were condescending and made the situation seem like it was no big deal. We won’t be using these services again. Extremely poor experience and had to pay double the money for a new bus ticket loading at a different location as well as expense a cab to get there. I will be be disputing this for services not rendered

The rise was good and on time but the seats were not enough room for my knees. All the other seats were messing around. Some had more room then others, some didn’t.

Greyhound refund policy isn’t mention in writing. They will charge you a hefty fee when you cancel and also it comes up as a different location on your bank statement. So if something happens people won’t know which way you went be-careful. Lastly reaching customer service isn’t great

I booked my ticket to travel from Tempe to Tucson az and the pickup location that I was given was out by the free way at a bus stop however the bus did not show then after I called customer service they put me on hold for 20mins then told me that everyone was on the bus except for me, like i already know that because the pickup location given to me was incorrect, then they are telling me that the pickup was at some Tyler road beside the university and on top of they they refused to re-schedule my trip to the next bus and refused to do a refund. So basically they don’t care about their customers and they can rip you off without caring. This is why companies like uber is doing way much better than these ones. Because now I don’t trust grayhound enough to do another booking and I wouldn’t advise anyone to use them. Customer service is poor and communication is unclear, they don’t care about anyone.

The app is great for looking up your booking, finding out your seat assignments, and seeing your stops and transfers. But when you transfer the tickets to Apple Wallet, it drops some tickets, seemingly at random.

For some reason, the 1055 departure from Cleveland shows three stops that are appearing during the trip to Columbus. What was confusing? What is confusing is that the times for those three intermediate stops are listed in mountain time instead of the local Eastern time. … … confusing

You steal