GroundPad

This app works typically great for me but sometimes it will lag just a bit but nothing too bad to complain about. The most annoying habit it has is after a certain amount of hours the app will automatically log out and unless you check the tablet you will not know if there is another job and that’s not good. Other than that this app is very good. Also an update is needed so that when the chauffeur is at a pickup location and they make either verbal contact or a text communication with the client they can tap the screen on the tablet verifying that they had made contact this way the dispatcher will know and not have to call the chauffeur on the phone. This will make everything so much more convenient for everyone. A Perfect abbreviation for this would be OL/WC or just OLWC. This will mean on location with client.

Constant drain on battery. Freezes often, or hangs… very buggy, i have a brand new iphone 13 pro latest firmware and also had it running on Iphone 11 pro. similar slow running speeds on both phones. When dispatch sends you a new run you cant do anything or see it unless you accept or decline. Doesn't clear when u finish a trip. not really user friendly or fun to use. My last job used driver anywhere it was way better.

App stop clearing a trip after finish. Job stays in the main screen. App logs out by itself.

1) when receiving an order from dispatch as a chauffeur unable to review the rate or gratuity until the ride is over. 2) when placing a reservation unable to view the rate and any additional fees attached to the confirmation email. 3) seems like our accounting department is having a difficult time reconciling the orders. 4). Once an order is completed I’m having a difficult time determining which ones have been reconciled by the accounting department. 5) do you have a tutorial that might help? I really would like to get paid on time and also I would like to know what I’m being charged for at the time I place the reservation. Hope that’s not too much to ask. Thank you.

Software crashes, disconnecting user without warning, no fix available in app. This causes missed dispatching trip allocation and delayed communications.