Groupon Merchant

They used to let you redeem peoples vouchers by name and now we can’t. I am sorry but at a salon it’s easier to look it up when you have clients booked back to back all day. This company is top notch for bringing the biggest trash clients in. I have had some amazing ones don’t get me wrong but the majority of customers you get will be trash. This whole company needs to be dissolved.

As a customer, you can get a lot of discounts, but as a business owner, it’s really challenging. Groupon takes 50% of what customers pay and imposes many restrictions on businesses. Additionally, low quality of customers looking for cheap deals on Groupon.

I’ve had one campaign through Groupon for less than one year. I decided to use them for growing clientele as I was stating my own business as an independent Hairstylist . I had so much trouble launching that first campaign and really hated creating it. Not only that but Groupon takes so much money for using them to help promote your business, and by the end of the 1/2% taken plus any additional promotional fee they push you to do to actually promote your campaign more then others who don’t allow it, and finally additional processing fees with no explanation on what that is? that are always $20 to $30 dollars more. So by the time I’ve done a multi service Groupon package I’m left with hardly anything. The only positive was I did meet some amazing people and forever clients and for that I was grateful and kept my Groupon up. Now despite my better judgment I chose to create another campaign. It’s been almost a year and I have more services and a better handle on costs and expenses. So I tried to create my campaign to basically be denied by their NEW STUPID unrealistic policy that I have to have either website (which I don’t because I use social media like most people do) and I have to have a Facebook or Instagram page with 200+ followers. Now my instagram for work is its own page and if I had more than 200+ followers I probably wouldn’t need to be using Groupon to promote my services and take the majority of my income. This new policy is the reason I can’t launch anymore campaigns. So if you are just starting out be cautious and make sure you have a website or large social media following. If you’re trying to find new clients to visit your new and growing business Groupon isn’t worth the amount of money you lose in doing so. Nor do they seem to support small business as well as they used to. If they ever even did.

This app makes it so hard to even add anything to my merchant & forget about editing anything once posted 👎👎

We used Groupon Merchant for 6 months and did a couple of simple campaigns and a couple of experience style campaigns. People that purchase it are in it for a deal or cheap date. It did bring people out to my establishment that never would have come before. However, only 1 couple has brought more people back. Overall, they don’t tip, 1/2 don’t purchase anything in top of it, and I’m still honoring purchased Groupons even after I closed the campaign. At least I get reimbursed for the expired ones. Which 1/3 are. The app is horrible. 1/2 the time it doesn’t let me into redeem.

They promise return customers but customers only want deals. Groupon takes half of your earnings. It’s not as lucerative as 2022 and before. Also the merchant support is horrible completely outsourced and the communication barrier is enough to have you contacting lawyers and the states BBB!!

The app freezes all the time, provides very limited data and support staff are all overseas so the language barrier is a real issue. You’ll spend a long time on the chat to get help and think you’ve gotten somewhere only to find out they did something completely different than the task at hand. The payment processor also has LOTS of issues. Customers are constantly having fraud issue with the bank blocking transactions, only to have them all go through after the fact, creating a ton of work to get things refunded. I had an account manager reach out to sell me on listing with Groupon and then completely disappeared. No one will honor the things he offered and as a business owner you’re literally left with about 20% of the typical sale amount… if that! In my case, that doesn’t even break even. Let it ride for a while because of the advertising but it’s pointless to break even if it also causes horrible customer service for your customers and you have to deal with a a low quality app like this to do anything.

Can’t even complete campaigns, uninstalled app, updated. Just gives multiple white screens when trying to go to the next step. Slow and redundant layout.

Please bring back the feature where you can search Groupons by name.

Worst