Guzman y Gomez (GYG) Mexican

The amount of marketing spam abuse through notifications is out of control. Have to turn the whole thing off.

App always slow. Always spin spin spin. When spin you can’t use it. Annoying Every time I want to open another pop up 😢 GOMEX didn’t know I could use in my local store hard to find. Do like mad mex and add to my Apple Pay and I might use it more. So so so so so long to order. Click click click spin change my restaurant click click spin. all I want is a burrito not write you an essay on my life 🌯 Food good though and my local store is friendly

app has been broken for a few weeks now, it keeps saying there was a problem with my order

Logging in is a nightmare app refreshes multiple times before you even finish typing the email and password. Saved or favourite orders cannot be selected for reuse as the app freezes. App is pretty useless 90% of the time and is not convenient to use. Normally takes me a good 30 minutes to log in and then order. When you finally do get an order through food is so inconsistent over their many restaurants and hygiene is clearly not a priority. Containers are always covered in food and sauces. Serves are small and uneven with ingredients, like heaps of rice hardly any beans or meat no cheese and hardly any pica. Very disappointing all round.

Was advertised as free socks for using app when in store even though they had a large sign out the front advertising this they said they couldn’t give them out because it wasn’t printing on the receipts?

Food not delivered, Uber support not available until 4am the next day,

Signup with mail and number but nothing. Email says here’s your free burrito. Clicked, downloaded app and nothing. Don’t do false advertising. Someone told me you can’t use same phone (device). So to clam free burrito, customers should go to store buy new phone. WTH is that. Is it customer that fault previous owner of phone claimed his burrito.

The cognitive load required to order a burrito is very high. On top of that, they keep updating the app and changing the flow which requires you to pay extra attention. Keep it simple guys, you sell burritos.

The app itself is decent, but be aware that if they fail to deliver or the order is missing items, you have to wait several weeks for them to finally provide a refund for the product/s they have not supplied (and they will try to force you to accept app credit instead, holding up the process even more). A prompt refund process plus some credit for the inconvenience, would keep the customers retuning. Until this improves, I won’t use the app again.

App says order not placed, email confirms order. An order was wasted due to this, I’m sure others are in the same boat.