HALEO – Virtual Sleep Clinic

Overall the service has been ok but the app has been a pain. I was not able to log in for over a week. Signing back in required verification which needed to be done from a computer since there is a bug preventing me from using my phone to input the verification which is not possible if I am on the road and away from my computer.

Probablement l’application la moins fiable que j’ai utilisé. On doit remplir un journal pour permettre à la thérapeute de suivre nos progrès. Je les remplis à chaque jour et sur 21 journal, ma thérapeute à eu accès à 3 environ. Presque 3 semaines à remplir des informations qui sont disparues dans la brume. Ça, c’est quand ça fonctionne. Souvent, l’onglet est « vide » et on ne peut même pas ouvrir le journal car il n’est pas accessible. Rien n’apparaît. On m’a dit de supprimer l’application, de la réinstaller (ce que j’ai fait) ça fonctionné 3 jours et le problème est revenu. On me demande un rendez-vous téléphonique pour m’assister dans ce problème, mais je ne vois pas qu’est-ce que je pourrais dire d’autres que « l’application va mal, n’est pas fiable et n’est pas bien conçue ». Pourquoi une entretien téléphonique pour ça? C’est quand même 300$ la séance, pour 5-6 séances et le suivi ce fait via l’application qui ne le permet pas. Ma thérapeute est sympathique et compétente mais l’application est de loin la moins fiable que j’ai utilisé. Elle ne fait que me provoquer de la frustration plutôt que de me permettre de cheminer. Au prix que ça coûte, ce serait la moindre des choses d’avoir une application fiable qui fonctionne.

Struggled for months with chronic insomnia, tried prescription sleep meds, OTC meds, etc. to no avail (Magnesium and Ashwagandha are really great though!). I also had lots of misconceptions about sleep. CBT-I was definitely worth the try! It is not magical, meaning that now and then you might still wake up during the night several times, or struggle to fall asleep, or both, but the intensity is much less compared to baseline, and at least you program your mind to not surrender to the prevailing thoughts that you will never be able to sleep, and you learn how sleep works, and how you can increase its pressure so you would sleep and go back to sleep way faster. I had to change the first therapist I was assigned to, as we were not a match, and fortunately, my other therapist turned out to be very good. Diary completion also helps track the nature of your sleep, and the modules provided are beneficial. It was expensive, yes, and my insurance did not cover it, but I am still proud of this investment, because it changed my life to the better! There is always fear that I might regress, but at the same time, I have lifetime tools to reboot my sleep! 4 stars for the experience, 1 less star for the app that is always being updated, affecting diary questions as well!

Who updates this app? Now I can’t even log sleep. There is just a blank screen when I open the “sleep diary” tab.

J’ai adoré l’accompagnement avec une professionnelle. Très bien fait et je dors beaucoup mieux maintenant. Ce sont des acquis qui perdurent à vie et qui font une différence dans ma vie. De vrais experts ! Merci

Haleo totally saved my sleep. 10/10 would recommend.

Just wow. Been struggling with my sleep for years and HALEO got me back to amazing sleep in just 5 weeks!

I just want to warn people about this company. They promise a lot and are unable to deliver. I waited around 6 months for them to get direct billing, I was told they would have it done fairly quickly and I was told to journal about my sleep while I waited for the insurance approvals for direct billing. Therapist was assigned. They kept asking me to pay after the first month of me journalling, but I told them I wanted it to go through direct billing and was willing to wait. They would contact me every few weeks for the first few months, and tell me they were working on things, and each call the person would get details incorrect and ask me for my credit card. I kept telling them I was waiting, and that I didn’t want to undergo any therapy sessions until the insurance went through. Every time someone called me my confidence in the company dropped due to the mistakes that kept showing up in their information. I asked to speak with a manager and told them to call (I put the request in through the app, where I wouldn’t get notified that someone was messaging back…) and they would respond in the app and I would miss the window of me confirming it was okay for them to call. Finally we worked it out. I explained that I was worried that the company was extremely disorganized, or very new because the employees didn’t seem to all have access to the same information, and that communication between employees about clients info was not up to expectations. Finally the company explained what was going on and that they were attempting to get approval for bluecross direct billing (I GAVE them the correct bluecross number to contact, and gave them my personal identifying number). A month or so after that call I find out they are approved, but for the wrong province… which seems insane because I have them what they needed to have it work for my specific insurance. Long story short, this company makes promises they cannot fulfill, they are disorganized, and it is not really worth attempting unless you’re willing to outright pay for the sessions. I did not ever get to do any sessions with them, I have no idea if the sessions actually help they probably do as the people who are doing the therapy are Counsellor or social workers (NOT psychologists - at least in Manitoba). I wasted a lot of time trying to help this company get their company linked for direct billing, and I only received a call the week of 2022/04/18 stating that they were unsuccessful in get

The app is not user friendly. The interface is buggy, doesn’t allow for proper scrolling while reading the rather lengthy texts. It doesn’t allow you to copy any of the texts to be able to print them elsewhere. The tie-in with Zoom is painful as the audio and video permissions aren’t shared. The way the data is displayed is difficult to visualize over a longer period and it’s impossible to scroll back over a longer gap. Their back end system was entirely unavailable at one point without prior warning. That said, this review is about the app! The program is interesting and likely to produce results if you believe in it and stick stick with it! The therapist I work with is attentive and friendly. Customer support is also very friendly and responsive.

Je prend rendez-vous avec un ‘’spécialiste’’ du sommeil, disponible uniquement au Canada et États-Unis. Je ne veux pas Tirer de conclusions hâtives, mais son nom n’ai clairement pas d’Amérique, ce qui me fait penser à un centre d’appel ailleurs qu’au pays ce qui veut dire que le terme spécialiste en prend un coup. En second j’essaie de m’inscrire sur l’application mais à chaque fois que je confirme mon adresse courriel, on me dit que je peux retourner dans l’application mais rien ne se passe et lorsque j’essaie de me connecter, on me redemande de confirmer mon courriel, et ce malgré de nombreuses tentatives…. Mes nuits ne sont pas prêtes de changer en ajoutant cette nouvelle source de stress!!!!