Glitches & Customer Support Is Non-Existent
I’ve seen Hamilton a couple of times and know fully the popularity of tickets and such. But when a glitch on the app takes the chance away from me and others to enter a lottery and then customer service is non-existent is just wild to me. This happened for Greensboro, NC. I entered the lottery like usual but later one received a push notif that a glitch occurred and to re-enter. I got the app and am met with a message saying “An Unexpected Error Occurred” which stayed in place for several days. Numerous attempts to contact Hamilton customer service have been to no avail. I tried on the app chat but almost every time I did, it said no human agent was available to help and to check back. I did each day during what it stated were “normal business hours” and received the same message. As this is a known matter of pertinence, I would have thought customer service would be more readily available. I then tried email and after days of trying that route I finally received a “response” that said the lottery was closed and to try for the next week of shows. How when the app still said “Unexpected Error Occurred?” My follow up email that included this information and a current screenshot went unanswered. I finally was able to enter the lottery for the second week but, no shock here, didn’t win a single one. And all I wanted was one ticket. Just one ticket. Nope! Not to mention, I never received a push notif to check my lottery status despite having push notifs enabled. I was finally able to get a hold of a human on chat and they were very snarky and dismissive of my concerns. No offer to even pass my feedback along or anything, saying it was “too bad” I felt the way I did. As someone who works in customer service, I would be fired on the spot if I treated a customer this way. I was a big fan of Hamilton but I will not be seeing the show in Greensboro nor anywhere in the future.
